I have no idea what's happening but here's what I would initially do (and if everything failed I'd be posting here, too )
- I would make sure the Desktop author used the native connection and not the generic ODBC connection so I'd want to see this filled out from them:
What's odd is the version returned in the error. ???
- Next, does their Desktop version match, or is less than, the Server version?
- Do you have the same version of Desktop on the Server machine? If so, open the workbook in Desktop on your Server and see if everything works as it should.
- If everything above is correct then republish the workbook from the Server and test again.
(1) Yes native connection used (I repeated test)
(2) Desktop version = Server version
Looks like we're running against a SQL Server 2012 database. If I install Tableau Server 8.2.5 does it automatically have the 2012 drives or is this an additional download and install?
Well, according to the drivers page, the version only goes up to 11 (and one would think that if ANYTHING goes up to eleven then it must be the best )
I don't know what drivers come with the software installs...Hello, Tableau Support?
The article below sheds some light on the problem. Not clear why the Tableau Server install / upgrade doesn't (a) update the SQL Server driver and (b) use the latest one (why not SQL 2012?).