Try in a browser like chrome .
Regarding the URL view count , Its a usual behavior.
Thanks for the reply. IE is the standard browser in our organization. I couldn't really encourage the user to switch to Chrome even if I like to
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The permission denied error is an IE thing. Some people have found success by resetting Internet Explorer to its default settings: Tools->Internet Options->Advanced->Reset
What's interesting to me in this case is your find about the #. That was added at some point in the past to deal with users that had the same view open in multiple browser tabs. If the reset things doesn't do it, I think this info is worth passing to support.
Thank you for the response. I will try the 'reset' option with the user.
Its good to know about '#' behavior. Thanks!