I am trying to get my Tableau Server to display a Dashboard on an SF.com page and I am so close to having things work that I can taste it. I think I have resolved my problems except for one last issue. When I visit the SF.com page, I get an error message returned from the Tableau Server that states:
- Could not locate unexpired trusted ticket <!DOCTYPE HTML PUBLIC
It seems that when Heroku is trying to get a trusted ticket from the Tableau Server, it is getting some response that is not a trusted ticket, but instead it is an html doctype declaration. There is no meaningful information in the Heroku log and I have gone through all of the Tableau Server logs and I can't find anything that even logs the request for the ticket in the first place. I do see this the log, but it looks like that is the post from Heroku that attempts to get the ticket in the first place. But, I can't find any details about this request, either details of post parameters or what the server response was:
126.96.36.199 - - [30/Jul/2014:00:58:12 -0500] 80 "POST /trusted HTTP/1.1" "-" 307 249 "18" 1000 U9iJdAoAAAwAABeg38oAAAHw
I'll be honest, I'm not 100% sure how to read this. I understand that the first part is the IP of the Heroku server and I have confirmed that this is added to the trusted IP's (I am using the proximo addon). The second part is the date/time and after that is port, the method and the URL along with the HTTP version used in the request. After that, I have no idea. I suspect that 307 is the http error code (which is a redirect, which doesn't seem right to me, but I don't know). After that, I don't know what the rest of those items are.
Any help would be greatly appreciated.
edit: I was able to fake out a post to my Tableau Server using a REST tool I found online. It looks like Heroku is making an HTTP call to my Tableau Server to get the ticket (from the log line above, the request comes to port 80). I faked this call and it looks like my server sends back a redirect to HTTPS at the same URL. So, for some reason, Heroku is making a non-secure call to Tableau Server to get the ticket and my Tableau Server is automatically redirecting non-secure calls to a secure version. Since the code isn't expecting this, it just assumes that the first so many characters are the actual ticket. So, does anyone have any idea why either 1)Heroku is making the call via HTTP or 2) why is my server trying to redirect to HTTPS?
Just for a test, I removed the SOCKS_PROXY config param from Heroku and repeated my test. After doing that, I just got a security exception in Heroku. So, the SOCKS_PROXY must be required. So, how do I get my Tableau Server instance to just send back a ticket instead of redirecting the call back to HTTPS?
edit 2: Ok, I found a parameter in the wgserver.properties file called "ssl.redirect" and it was set to true. I changed it to "false" and restarted my server and everything started working. So, I know how to fix my immediate problem, but this doesn't seem right to me. I couldn't find anything in the documentation about this and it doesn't seem terribly secure to set this flag to false. Is there any reason why Heroku wouldn't just make the 'secure' call in the first place? For a POC, this seems fine, but I have a difficult time imagining this being the way a server is supposed to be configured in a production environment. Again, anyone who has any ideas on this, I would love to know that I just did something wrong in my setup.