2 Replies Latest reply on May 14, 2015 2:41 PM by Sandeep Moola

    Issues installing tableau server 8.2 in Windows 2012

    Jeff Tyler

      Hi

       

      I am having issues installing tableau server 8.2 64b. in a Virtual Machine, running Win 2012. the install is a clean install, nothing was installed before, running clean but in the last step I got the message "Setup was unable to detect if Tableau Server has started"

       

      I tried to run the service manually and is not starting, the error in the log is: 2014-07-15 11:30:19.650 -0400_DEBUG_3.34.211.252:PWNWQ0519V01_:_pid=6476_0x6ba9fa0d__user=__request=__ com.tableausoftware.tabctl.dll.Exception: Unable to start service 'tabsvc': (5) Access is denied.

       

      I already checked the account I am using for running as user and all the privileges are set in the local security policy, also confirmed the right privileges in the drive I am using to install Tableau and all that is set. Also checked for the UAC setting and is set to the lower value.

       

      Do you know what could be the problem? I already tried the following links and confirmed everything is set.

       

      Run As User:

      http://onlinehelp.tableausoftware.com/current/server/en-us/help.htm#runas.htm


      also cheked Tableau Server Run As User is configured with the appropriate permissions and all child objects are replaced with the inheritable permissions

       

      and the last one I tried was:

      Resolving "Unable to access service control manager (5)" Error Message

      http://kb.tableausoftware.com/articles/knowledgebase/resolving-unable-to-access-service-control-manager-5?userSource=1

       

      All is set as expected..

       

      thanks for the help