Hey Gareth -

These days, we attempt client-side rendering of vizzes unless they are very complex. So, unless you specifically tell Tableau Server to render server-side, we do it locally in your browser...Since you don't have those custom fonts installed on the client, you don't get what you want.

On your Server, you can use either client-side or server-side rendering since you'll win either way.

On the clients, you must force server-side rendering to pick up the font installed on the server. Do so by adding ?:render=false to the end of the request for the report.

Can you post a screenshot? I'm not sure I follow on "text and non-viz parts".

Ah, OK. Now I’m with you. Did a quick search and this is a known bug. No ETA on a fix.

Feel free to open a support case on this as a “pile on” – the more people who report “pain” around a bug, the better.

You can. You can tell the server to revert back to the old-school (server side) rendering mechanism for everything:

http://onlinehelp.tableausoftware.com/v8.2/server/en-us/help.htm#browser_rendering.htm

I am having issues when exporting to a png with the custom font. No matter what I try, it never seems to use the custom font. Super annoying, any idea for a fix?

Hi Jurien -

You'll need to give the group a little bit more to work with than your current problem description

For example what (specifically) have you tried?

I installed a custom font on the server and the views are showing it perfectly.

Once I export through tabcmd or in the browser like:

server/views/workbook123/graph.png?:render=true

or

server/views/workbook123/graph.png?:render=false

It never exports with the installed font.

OK.  Sounds like you didn’t try the “fix” mentioned in this thread: Forcing server-side rendering. Please read through the suggestion earlier and try it.

On the clients, you must force server-side rendering to pick up the font installed on the server. Do so by adding?:render=false to the end of the request for the report.

That's what I did:

server/views/workbook123/graph.png?:render=false

Like in my example. Or am I missing something?

You installed the font on the server, too. Yes? What happens when you run the report locally in the browser while logged on at the console on the server itself? Fonts show?

Sent from my phone -- please excuse brevity, misspellings, and tone