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1. Re: Custom Fonts on Tableau Server
Russell Christopher Jun 6, 2014 6:02 AM (in response to Gareth Jones)Hey Gareth -
These days, we attempt client-side rendering of vizzes unless they are very complex. So, unless you specifically tell Tableau Server to render server-side, we do it locally in your browser...Since you don't have those custom fonts installed on the client, you don't get what you want.
On your Server, you can use either client-side or server-side rendering since you'll win either way.
On the clients, you must force server-side rendering to pick up the font installed on the server. Do so by adding ?:render=false to the end of the request for the report.
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2. Re: Custom Fonts on Tableau Server
Gareth Jones Jun 6, 2014 5:52 AM (in response to Russell Christopher)Ah, I see! Is it possible to force the server to generate all vizzes?
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3. Re: Custom Fonts on Tableau Server
Gareth Jones Jun 6, 2014 5:55 AM (in response to Gareth Jones)Additionally, I have just tested this and it worked, thanks for that. I notice that the text and non-viz parts still do not use the font.
Is it safe to say that custom fonts really are not fully supported for Tableau Server?
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4. Re: Custom Fonts on Tableau Server
Russell Christopher Jun 6, 2014 6:00 AM (in response to Gareth Jones)Can you post a screenshot? I'm not sure I follow on "text and non-viz parts".
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5. Re: Custom Fonts on Tableau Server
Gareth Jones Jun 6, 2014 6:02 AM (in response to Russell Christopher)Any text box I have used on the dashboard is still reverting to the default font, while the fonts inside the graphs and tables are correct.
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6. Re: Custom Fonts on Tableau Server
Russell Christopher Jun 6, 2014 6:16 AM (in response to Gareth Jones)Ah, OK. Now I’m with you. Did a quick search and this is a known bug. No ETA on a fix.
Feel free to open a support case on this as a “pile on” – the more people who report “pain” around a bug, the better.
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7. Re: Custom Fonts on Tableau Server
Gareth Jones Jun 6, 2014 6:19 AM (in response to Russell Christopher)Awesome, thanks Russell, will do.
Do you know if you can set the server to generate the vizzes server side by default without the URL addition?
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8. Re: Custom Fonts on Tableau Server
Russell Christopher Jun 6, 2014 6:23 AM (in response to Gareth Jones)You can. You can tell the server to revert back to the old-school (server side) rendering mechanism for everything:
http://onlinehelp.tableausoftware.com/v8.2/server/en-us/help.htm#browser_rendering.htm
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9. Re: Custom Fonts on Tableau Server
Jurien Groot Aug 8, 2014 12:18 AM (in response to Gareth Jones)I am having issues when exporting to a png with the custom font. No matter what I try, it never seems to use the custom font. Super annoying, any idea for a fix?
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10. Re: Custom Fonts on Tableau Server
Russell Christopher Aug 8, 2014 1:50 AM (in response to Jurien Groot)Hi Jurien -
You'll need to give the group a little bit more to work with than your current problem description
For example what (specifically) have you tried?
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11. Re: Custom Fonts on Tableau Server
Jurien Groot Aug 8, 2014 1:56 AM (in response to Russell Christopher)I installed a custom font on the server and the views are showing it perfectly.
Once I export through tabcmd or in the browser like:
server/views/workbook123/graph.png?:render=true
or
server/views/workbook123/graph.png?:render=false
It never exports with the installed font.
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12. Re: Custom Fonts on Tableau Server
Russell Christopher Aug 8, 2014 2:28 AM (in response to Jurien Groot)OK. Sounds like you didn’t try the “fix” mentioned in this thread: Forcing server-side rendering. Please read through the suggestion earlier and try it.
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13. Re: Custom Fonts on Tableau Server
Jurien Groot Aug 8, 2014 2:39 AM (in response to Russell Christopher)On the clients, you must force server-side rendering to pick up the font installed on the server. Do so by adding?:render=false to the end of the request for the report.
That's what I did:
server/views/workbook123/graph.png?:render=false
Like in my example. Or am I missing something?
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14. Re: Custom Fonts on Tableau Server
Russell Christopher Aug 8, 2014 3:54 AM (in response to Jurien Groot)You installed the font on the server, too. Yes? What happens when you run the report locally in the browser while logged on at the console on the server itself? Fonts show?
Sent from my phone -- please excuse brevity, misspellings, and tone