1 Reply Latest reply on Sep 19, 2016 11:25 AM by Steven Carter

    Tableau Maintenance

    Scott Gordinier
    Scott Gordinier Mar 13, 2014 10:26 AM

      Hi there,

      I meant to ask this at our user group, but I have a question about a "maintenance renewal" fee that I'm being assessed or offered by someone at Tableau. This seems like a confusing thing, and I don't think that I got a sufficient response from Tableau.

       

      Is this maintenance renewal necessary? It appears to be tied to some product updates. I'm confused...When I buy other software, I don't usually get charged for updates, do I? Conversely, if the answer to this question is a resounding "YES, of course!" then why is this put to me as the sort of option as it has? It's just new territory for me.

       

      Any suggestions?


      Thanks,
      Scott

        • 1. Re: Tableau Maintenance
          Steven Carter
          Steven Carter Sep 19, 2016 11:25 AM (in response to Scott Gordinier)

          Hey Scott,

           

          I believe you are correct in saying that it's for upgrades. You need to keep a maintenance license to upgrade to the latest version. Tableau invests heavily in R&D and adds a lot of new features in each release. Money well spent if you ask my opinion. Also, seems pretty typical for products in this space.