1 2 Previous Next 16 Replies Latest reply on Jan 20, 2014 7:32 AM by Toby Erkson

    Client unable to view dashboards

    Adam Fitch

      I posted dashboards to our website and most anyone can go to the page, enter username/password and then view the dashboards that I embedded onto the html page. However, our client is unable to access these when they try to view them at their office.

       

      They can see the other parts of the web page I created, but the dashboard itself is blank. Something is blocking just Tableau.

       

      Their IT team is willing to work with me, but we don't know what is actually blocking it. There isn't any java or flash associated with it right? Any tips on how others have gotten around this is greatly appreciated!

       

      On most computers and even on the iPad the dashboard appears in the middle of the image below. At their office it blocks only Tableau from the middle.

      blank_dashboard.png

      Thank you!

       

      Adam

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