3 Replies Latest reply on Oct 2, 2017 9:42 PM by Nawras Abureehan

    Underlying data missmatch using live connection but correct using extract

    Katherine Woods

      I have a simple (COL = Measure names, ROWs = SUM of Measure Values)  chart that is attached to a live data feed from an Oracle DB. When I view the underlying data associated with the measure values on the live feed, the values do not match what is shown on the worksheet or dashboard. (No matter how many times I refresh the data.)  However, if I create an extract of the data, then the underlying values do match. Why is that happening and how can I correct that? As is, it will give bad data to my users or make them lack confidence in my data story.

       

      Attached is a sample of the packed workbook using an extract (which is correct) and a screen shot of the underlying data issue when using a live feed. (Which is incorrect)

       

      tableau issue.png