5 Replies Latest reply on Jan 8, 2014 9:32 AM by Kevin McCarthy

Desktop and Server 8.1 64bit Oracle Connnection Issue

Kevin McCarthy Nov 25, 2013 5:05 AM

Hi all,

Tableau User for 18 Months - but this is my first post - so be gentle

Upgraded to Tableau Desktop and Tableau Server 8.1 64bit last week. No issues during the server upgrade process. All went fine or so it seemed. I have a mixture of Published Dashboards - some with Data Connections to SQL Server and some to Oracle. After the upgrade i notice that the Extract Refresh Schedules for the Oracle connections are failing.

I tried desktop 8.1 and also cannot connect to my Oracle Databases any longer. I installed the 64bit Oracle Drivers from the Tableau Site but still no progress and the error itself is pretty non descriptive.. I can connect directly to the DB using Oracle SQL Developer - so the connection details are definitely not an issue

Using my previously installed version of desktop (8.0.5) - i can also make the connection to the Oracle DB.

So - has anyone encountered this issue or have any advice on how i can start to root cause.. ?

Thanks in advance.

1. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

Tracy Rodgers Nov 25, 2013 10:28 AM (in response to Kevin McCarthy)

Hi Kevin,

I haven't been able to find anything regarding this error or issue. Please submit a request, making sure to include the following:

-Desktop logs: http://kb.tableausoftware.com/articles/knowledgebase/sending-tableau-desktop-log-files
-Screenshot of the error message with 'Show Details' selected
-Any additional information you can provide

-Tracy
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2. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

Kum Tham Nov 27, 2013 10:28 PM (in response to Tracy Rodgers)

I have the same problem. Worked with tech support who collected a bunch of logs and needed to go back to their engineering folks to do further investigation.
I ended up having to roll back to 8.0.
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3. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

Kevin McCarthy Nov 29, 2013 12:38 PM (in response to Kum Tham)

Hi Kum Tham,
Similar to you the tech support guys have forwarded my case to the engineering team - so i am also awaiting feedback.
I have additional problem now though - I also went through the process of uninstalling 8.1 to rollback to 8.0 - however during 8.0 rollback - i get an error at the end of the installation process - saying that Initialization failed. I tried twice and got the same error.. so now i have ended up re-installing 8.1 again - meaning i will have to live with the oracle issue for a bit longer. i just want to check if you rolled back from 8.1 64bit or 8.1 32bit and did you get any errors during the rollback process ?
Thanks,
Kevin.
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4. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

Kum Tham Nov 29, 2013 8:01 PM (in response to Kevin McCarthy)

Hi Kevin,
Sorry to hear about your rollback failure.
My rollback to 8.0.3 was successful and everything is running fine. Feel free to contact me if you need more info.

Kum Tham
408 621 9852
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5. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

Kevin McCarthy Jan 8, 2014 9:32 AM (in response to Kevin McCarthy)

This issue was resolved with the release of the 8.1.2 beta.
Due to the Christmas and New Year vacation I have yet to upgrade my Server to the official 8.1.2 release but im guessing all will be good with the official release.
Thanks Tableau Support Team.
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Desktop and Server 8.1 64bit Oracle Connnection Issue

1. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

2. Re: Desktop and Server 8.1 64bit Oracle Connnection Issue

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