You really need to raise this with support as a high priority - loss of service - issue.
I did some more testing.
It’s a problem with the images on the dashboards. It doesn’t matter if they have .png or .jpg file format.
I can open the workbook in 8.0, delete all the images in the dashboard, save, and reopen it in 8.1. Then the workbook works fine.
When I insert an image in 8.1 and hit refresh dashboard, it will crash again.
We will raise this with support first thing on Monday.
I installed Tableau Desktop 8.1 (64-bit) on Thursday morning and the application crashes when I try to open almost any of my existing workbooks.
In my case, the cause of the crashes appears to be something other than my use of images since the one workbook I am able to successfully open in 8.1 defaults to a dashboard with images.
But, like you, the issue is somehow related to 8.1's interaction with a 8.0 dashboard. This belief is based on an experiment I tried this morning.
Since the application always crashes at the point when it starts computing the visualization for the first view in the dashboard---all of my workbooks default to a dashboard when first opened---I decided to open one of the workbooks in 8.0, click on a worksheet tab (instead of a dashboard) and then re-save the workbook. When I re-opened the saved workbook in 8.1, the application did not crash. Instead the crash occurred after I clicked on a dashboard tab.
For now, I will continue to use 8.0 until a patch is released for 8.1.
For the sake of testing, did you dowload the workbook, open it in Desktop v.8.1, then republish the 8.1 workbook to the 8.1 server? What was the end result?
Bobby & Simon, I'd recommend you both submit support tickets to Tableau Support.
I cannot agree with Toby more here. I am on the team that ends up analyzing every crash report that you all send it. Sometimes, however, a fix cannot be made without a reproduction of the issue. I would highly suggested opening support cases.
I opened a case yesterday. I’ll keep you posted.
Experiencing the same issue here. With a workbook that contains an image file..
Will also report to support tomorrow morning.
Just a belated update to say that I also opened a support case on December 4th.
We are still in the process of troubleshooting the issue.
Thanks for your update. Our case is still under investigation by the engineering team. I pointed out that there are a few other users dealing with the same/similar issue. They are aware of this.
Based on my work with the support team, it appears the issue, at least in my situation, is a combination of two factors: .png images and network latency.
Specifically, if I open a workbook in Tableau 8.1 and the default view is a dashboard with 5 or more .png images and those images are stored on a mapped drive (I use a Mac with Parallel 9 installed and the images are stored on the Mac side), 8.1 will immediately crash. Changing the default view to a worksheet will allow you to open the workbook in 8.1 but the application will still crash once you switch to a dashboard with the aforementioned characteristics.
To avoid the issue, it appears I have two choices. If I keep the images folder on the mapped drive, I will have to limit the number of .png images to 4 or less per dashboard. If I move the images folder to my BootCamp drive partition, I can use more than 4 .png images...actually, I have only tested this option with a dashboard that has 5 .png images.
My tests and the first analysis from the support team had the same result (combination of image and network latency). However, my dashboards contain only one image each (.png or .jpg). As soon as I switch to a dashboard with an image, Tableau crashes.
Tableau 8.1 works if the images are stored on the local drive but it’s quite a bit slower than 8.0. So the network latency is probably the main reason.
I’ll keep you updated if there are news from the support team.
Thanks for sharing those details.
1 .jpg in the dashboard, jpg saved on a network drive, crash on workbook open.
Let's hope this will get resolved quickly
Just one interesting addendum to my earlier results.
When I tried to open one of my workbooks after stripping out all of the images from both dashboards, it still crashed Tableau 8.1
When I dug a little deeper, I found one overlooked .png image embedded in the dashboard.
Since this particular .png file is much larger in size (91 KB) in comparison with the other .png files (2 to 9 KB) I use, I am now thinking the number of .png from a shared drive may be less than important than the overall collective size of the .png files embedded in a dashboard. Pass a certain threshold and automatically cause 8.1 to crash.