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I would see if I can republish the workbook once again and check, if possible.
I will also check if this is the only workbook or there are more
If your (both) environment accepts go for a remote logging tool and see her machine (TeamViewer, Logmein when u can also interact or Skype, Webex, Google Talk, etc.. atleast where you can see her screen and speak to her to navigate)
See the Java version and see if the Chrome is on updated browser and you might have ensured the updates on IE and its versions too.
How about the data connections and is it being paused or set for refresh. How about extract schedules and is that time coinciding with her access to these dashboards and in particular when opting for export.
I had some issue recently (not crosstab) my dashboards are dancing (expanding and contrasting in a split of a sec. in loop), I have seen one of sheets on the Dashboard needed more space! I thought of browser issue, so checked in both IE and Chrome, found no issues. Then have adjusted the display from Automatic to Exact and reverted after one or more times and its all set.
I am sure one of the above checks may take you close to the answer if not a solution itself!
Thanks for your reply. I'm really just looking to see if others have seen this error. She only reported it happening in this one workbook, but it only happens sometimes in Internet Explorer--other times, it was fine.
There are no other issues with the dashboard, extract, data source, etc. I'm certain its something to do with her machine, so just curious if others have seen this.
I've instructed her to check her updates, including Java.
I have opened a support case and will report back what I find out.