4 Replies Latest reply on Aug 28, 2013 11:45 AM by brian lilley-longville

    Session expired for specific user

    brian lilley-longville

      Hi All,

       

      We have one solo user that has been getting hit with a "session expired do you want to log on again?" message everytime she tries to perform admin duties (specifically assigning permissions). Her fellow site admins with the exact same rights etc. are fine.

       

      She was recently issued a new laptop, and this was never an issue when she had her previous machine. So I thought it was a security setting or something on Desktop Supports' end. However...

       

      Desktop support had her log in remotely to a totally different machine and her performance was the exact same (not good). The issue seems specific to her user id/profile as opposed to the machine she works on. And for the record she's tried IE and Firefox and we use AD.

       

      Has anyone seen something similar?

        • 1. Re: Session expired for specific user
          Russell Christopher

          We use cookies for some of the things that we do - do you think her AD profile / settings are doing something different for her than other users?

           

          If you create a new (temporary) admin login for her in Tableau Server, does she see the same behavior using it? If yes, then I bet it is something associated with her environment - as you suspect. If no, then it could be the login / Tableau.

          • 2. Re: Session expired for specific user
            brian lilley-longville

            After more troubleshooting, some other users are reporting this issue as well. We have a QA environment that has a lot less activity than our test environment. I deleted the original reporter of the issue from QA, re-added her, and now she no longer is prompted with that login expired message.

             

            However in test, she's the owner of many data connections and projects, so I can't delete her until she removes them...obviously this isn't an efficient solution. I tried to take away her site admin status and then re-apply it but that didn't do anything. Deleting her from Tableau Server and re-adding her corrected the problem, but we're hoping something else can be done so she doesn't need to remove everything she owns, just to be recreated and then add them all back again.

            • 3. Re: Session expired for specific user
              Russell Christopher

              Interesting. You see this across all your environments (Dev, QA, Prod), or just QA?

               

              At this point I think I'd open a case with support - there's something strange going on here and you'll probably need support to dive into your logs to figure out what that something is.

               

              Good luck! Would love to know what the problem turned out to be if you feel like posting same when all is resolved.

              • 4. Re: Session expired for specific user
                brian lilley-longville

                Russell,

                 

                The login prompt was occuring in the same fashion across Test and QA for her (Prod isn't up yet). I opened a support case and am waiting to hear back, so figured I'd try the forums in the meantime. Once it's resolved I'll post the details.

                 

                Thanks