11 Replies Latest reply on Feb 26, 2016 12:45 AM by Quentin JUILLET

    Google Analytics extract fails to incrementally refresh

    douglas morris

      Hi,

       

      Hoping someone has experienced this issue and can advise

       

      - I have a workbook published to my organisations Tableau server

      - The workbook has 2 worksheets, built from 4 data sources

      - Each of these Data sources has an extract with a fixed start date (see GA-connection.jpg)

      - I've published these workbooks with an incremental refresh set for each morning (at which point there should be a new days data)

       

      However, at times the incremental refresh just refuses to work, Returning an error that the data is up to date.

       

      If you check the through-Tableau.jpg attachment, that is the same error that occurs whether I attempt the incremental refresh through Tableau directly, OR if I trigger it through the Tableau server interface (based on a check of the fail reason provided through background tasks)

       

      The problem is, it's not up to date. The through-Tableau screenshot was taken at 5:00pm today on the 06/08. You can see the data in the extract is still only up to the 04/08

       

      Anyone had this issue?

      Douglas