9 Replies Latest reply on Jun 24, 2013 4:09 PM by Shawn Wallwork

NEVER POST A QUESTION IN COMMUNITY USING...

Shawn Wallwork Jun 25, 2013 9:43 AM

... "The Tableau Support Community Community" option.

Now that I better understand how the community only posts are getting posted, I've rewritten this post. Here are the do's and don't's when posting in the Community section:

The default is "In a Place" set to Forums, which means that your question will appear in both the Community front page stream and the Forums stream. If you use that last option, your question will appear only in the Community stream, and will fall off the list in about two days. Do us all a favor and just use the default settings for this section of your post. Thanks. (See below for more discussion.)

--Shawn

Message was edited by: Shawn Wallwork

1. Re: Test Moving

Chad Kovac Jun 24, 2013 1:49 PM (in response to Shawn Wallwork)

I refuse.
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2. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Shawn Wallwork Jun 24, 2013 2:00 PM (in response to Chad Kovac)

OK Chad, then I'll make it worth not ignoring (see rewrite). And if you'll bump this once or twice a day, we'll have created a manual sticky note!

--Shawn
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3. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Chad Kovac Jun 24, 2013 2:03 PM (in response to Shawn Wallwork)

Thanks Shawn! So if I have a question, should I allow it to post my question with the default items selected?
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4. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Dustin Smith Jun 24, 2013 2:17 PM (in response to Shawn Wallwork)

Hi Shawn & Chad,

Thanks for the conversation here. Using the "Ask a Question" bar on the main page of the Community is fine as long as you leave the default selection of "Forums" in place. The ability to select anything other than forums was a feature we rolled out as part of the recent upgrades and are realizing (thanks to some conversations with Shawn & Johan) that this is confusing for newer users and results in questions being submitted in places with little or no visibility. Tracy and I are trying to figure out a way to gracefully limit this.

Thanks,
Dustin
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5. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Shawn Wallwork Jun 24, 2013 2:31 PM (in response to Dustin Smith)

If that's the case then you'd better re-word or eliminate that last option that says: "Make your content visible to everyone..." Because that's what's causing folks to do the exact opposite of making their content visible to everyone.

--Shawn
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6. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Dustin Smith Jun 24, 2013 2:31 PM (in response to Shawn Wallwork)

Bingo. That wording is the central issue. Thanks Shawn.
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7. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Tracy Rodgers Jun 24, 2013 2:32 PM (in response to Shawn Wallwork)

Yup, that one's on the to-do list--not something we're easily able to do. It is definitely confusing!
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8. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Shawn Wallwork Jun 24, 2013 2:35 PM (in response to Dustin Smith)

Change the wording and I'll take down this post (or let it just fade away... in just 2 days).

--Shawn
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9. Re: !!!!!! DO NOT EVER POST A QUESTION HERE IN COMMUNITY !!!!!

Shawn Wallwork Jun 24, 2013 4:09 PM (in response to Shawn Wallwork)

Man they sink down the list FAST! So I'm bumping, but I'm also better understanding the need/use of sticky notes.
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