If I understand the docs correctly it uses SMTP with basic auth and can authenticate anonymously. Is this true? I have it setup with appropriate settings if this is the case but it doesn't work.
Hey Danny -
I just want to make sure we're talking about the same thing - When you say SMTP with basic auth, I think you mean that you are not using optional security features like Microsoft's Secure Password Authentication (SPA), encryption, or the SMTP-AUTH extension? If so, you are correct.
What do you mean by "authenticate anonymously"? - If this means logging into the SMTP server without a user name and password, then no - While your SMTP server may support this, we require that you put a username and password into "our" dialog.
Hope this helps?
Indeed, no encryption.
You say that your dialogue DOES need a user and password, the guide I was going by says:
>>Enter a Username and Password for your SMTP server account only if it requires one (some do, some do not).
From which I understood that an account wasn't necessary. Can I take it then that anonymous auth is not okay and it does need to use an account? I'm happy to do that, I just want to be sure that I've understood what you're saying as it does seem to contradict your documentation, and I will only get a specific window to test this out of hours.
The docs are wrong - someone else ran into this a few weeks ago. I assumed that they had been updated, but I guess not! Very sorry. I'll ping the fine folks who own this stuff and make absolutely sure they are aware of same.
Russell, when we come across wrong or out-of-date KB articles do you guys want to hear about them? If so where do you want them sent? Thanks,
Opening up a support case is probably the only fool-proof way of doing this.
I just checked with development and they agree with the docs - that you don't need to add a username and password in the SMTP configuration area.
So something is wrong - Please open a support case?