Someone internally just came across this. It seemed that the Tableau My Repository had been changed after upgrading--so the path being pointed to was incorrect. It would be great to have more customer information to help troubleshoot it. If possible, could you send the workbook (twbx file) and Tableau Desktop logs to firstname.lastname@example.org
I'm having the same problem. Consistently crashes, whenever using the shapes menu to see shapes, the menu comes up ok, but then when I select a shapemenu, that's when it all stops working.
From the log file, where' it's breaking is here:
Starting AsyncTask for SessionID: -.
2013-05-06 15:50:27.037 (-,-,-,-) 13a4: Action: \\my.share.ip\User_Data is responding slowly.
2013-05-06 15:50:27.037 (-,-,-,-) 13a4: You may cancel the request to open the file:
2013-05-06 15:50:27.037 (-,-,-,-) 13a4: 1.png SubAction: Status: Observers: 0
A repair of the installation did not work for me
I also encountered this problem and found two solutions for it.
The problem is the location of the repository directory. Tableau crashes if the location is on a shared drive/network drive!!
Retrieving the symbols the first time works correctly but after this when switching between the palettes Tableau crashes everytime.
Although moving the repository to a local drive and changing the repository path (File -> Repository Location...) to the new location is a possible workaround this is something that needs to be fixed asap.
Edit: Another possible workaround is to only have square image files in the form's repository on your network drive and it also stops crashing...
Just encountered this problem when trying to change to Arrow Shapes today.
I have the same problem with Tableau public, and I can't change de location of de Tableau's repository!
We have been told this will be fixed with 8.03. Network locations for the repository can easily be replaced with local ones. Not sure how this works for Tab Public.
Any more word on this? 8.0.4 is still crashing out due to this issue.
The only solution I"m aware of is to reinstall the Tableau desktop software. Support had mentioned that it appears to be a corruption in some setting where Tableau is looking for shapefiles, but I think there may be more to it than that. I had it working for several months (since I originally opened this thread), but it was crashing on me again a few minutes ago (I just tested it due to your post), and I haven't even performed an upgrade or changed any shape files.
I just now re-installed Tableau and the problem is fixed. However I suspect, as before, that this may just be temporary.
Thanks Chip, really appreciate the quick response! It's a weird problem alright, one of my colleagues was having the same issue but I wasn't affected until today. The combination of this and not having an autosave / recovery option for Tableau is a bit of a nightmare.
Was tight on a deadline so I had someone else make the changes. I'll try reinstalling and update if that works.