I'm currently having the same problem, except I am not using custom shapes!
Everytime I try and open the shape menu to change the shape palette Tableau crashes.
Would also appreciate any fixes for this!
Having exactly the same problem...
1 of 1 people found this helpful
You've tried reloading the shapes, of course:
And you've triple-checked that the shapes are in the repository that Tableau is looking at? Go to File\Repository Location and then look at the top:
One of the more irritating things about Windows is they disguise (or alias) the file system in explorer, so that address doesn't exist. Instead it looks like this:
Just make sure the custom shapes are in this directory and not an old install of Tableau. I probably had to copy my custom shapes over to the new 8.0 My Repository, before I could use them.
I have had a response from Support on this issue:
"We have identified that the original behavior in this case is a known issue that is tentatively targeted to be fixed in the Tableau Desktop 8.0.3 maintenance release.
The issue only occurs if the Tableau Desktop repository location is directed to a Documents folder that is redirected to a network user profile folder using a UNC network file path.
Until the issue is corrected in the future maintenance release, the suggested workarounds are to redirect the repository location to a mapped network drive, as it appears you have already done, or a folder on a local disk."
Hope this helps.
Moving the Tableau Repository on to a shared drive, rather than a mapped personal documents folder fixed the issue for me.
Perfect! Thank you so much Emma.
I moved the repository to my desktop and reloading the shapes worked fine.
I moved My Tableau Repository to the local drive and it's working now!
Thank you guys
I just move my repository to my deskto, but It still give me the same issue.
Did you make any additional adjustment?
You need change in tableau the location of my repository:
File -> Repository Location -> choose the current location of the folder.
Should work now?
I Had the same problem with 8.1....Changing the repository location in Tableau fixed it!