It may be that your server is configured to cache data for as long as possible (the default option when installing) and therefore your server view is not being refreshed until your users force one by using the button.
Ask your server administrator to check the configuration for caching and perhaps set it to 'balanced' where data is refreshed it if it older than x minutes
Thank you very much, Robin. I am going to have our server admin look into this, and will post back here if that turns out to be the issue. I appreciate your help.