What do you mean by this?
can you post a sample workbook or post some representative data, and a description of what you are trying to accomplish?
^--that made me laugh.
Context Shawn? I've always been very pleased with their engagement.
haha nice! glad it did.
Hub, nice, LOL
Is this a question of "does Tableau listen?" or is it "does Tableau do what I want them to do?" For example, Dustin Smith is a master at listening, and I'm still waiting on a couple of dozen improvements to the forums. .
I have read Shawn's various pleas on feedback from Tableau on ideas and roadmap with great interest. This morning I accidentally read "I hate to waste my time and be rejected" in an article about contributing ideas and came to think of Shawn's many pleas for feedback from Tableau. This motivated me to collect Shawn's ideas & threads about this topic:
Seeing these threads makes it easy to understand that he might got tired of repeating himself, and therefore didn't answer any counter-questions in this thread The good news though is that those who desire feedback can get feedback by participating in the Beta program!
I hoped you got some comfort by hearing a seemingly worse story at a competitor's idea forum, that is:
- You are not alone being frustrated
- Tableau might be more open less closed than others
If not, my comment failed in its deeper intent.
Ps. It is nice to hear that some feedback is coming from "upper" Tableau, something that probably wouldn't happen without your perseverance; yes, even the strongest break down after 7 attempts
“Dripping water hollows out stone,
not through force
but through persistence.”
Publius Ovidius Naso
(Roman poet, 43 BC – 17 AD)
Ps. Well written: "Considered But Unlikely" is almost nice to hear (they considered it!), even if the idea actually was Rejected. I vote up this idea if you create it in the Community Canvas.
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Sorry for joining the conversation late.
Jonathan, thank you for asking for clarification about listening and Shawn thank you for providing details around what you see as the division between Tracy & me vs. the Tableau Corporation. This was actually a huge Ah-ha! moment. Every time I see a post about someone feeling like they aren't being listened to I make a mental note that Tracy and I need to make sure and pay closer attention. Your response made me realize that it's actually not Tracy and me you are talking to/wanting to respond, but instead the larger corporate entity.
That actually might be part of the problem. We (I guess that would be the company "we") aren't very good at knowing how to handle questions posed as if the expected audience is a large company mechanism... simply because we've fought so hard to be a company of people. When I see questions like "Why Doesn't the Tableau Corporation Listen" my response is "shoot, I thought I was. I must have missed something. I need to step up my game." I now realize that the assumption is that there is an entire organization in charge of running the company/building products that you feel doesn't even know/see/hear the Tableau Community. This makes me smile a little bit because it also makes me realize you might think we're bigger than we are. The two things I take away from all of this are 1. A compliment; we give off the impression that we're one of the big corps. now, and 2. I need to do a better job letting people know how plugged in the the entire company is to what is said and requested in the community space.
I guess when I think of the rest of the company I think in terms of people doing different things to help our customers. There's me and Tracy who are privileged enough to get to interact with folks everyday and share the things we hear with other departments like Development where people like James Baker, Robert Morton, Francois Ajenstat, Thierry D'Hers, etc. get really excited about new ideas and start talking about how fast we can build/change things. Sometimes we talk with the technical experts like Russel Christopher or Michael Kovner about some awesome new thing one of you has built and then they turn around and send it out to all the the rest of the technical folks who suddenly come crashing into the forums dying to know how something was achieved. My boss Ellie Fields and then Elissa Fink who is the Chief Marketing Officer are so incredibly curious about what is being said and asked for inside our community that I often joke with them that I've got room for a co-Community Manager if they're interested. I even send stuff to Chris and Christian sometimes when I see a response or post that I think is so uniquely Tableau and they love it.
Bottom line is that there is no man-behind-the-curtain paradigm here and if you ever want to talk to someone, just ask and chances are they'll respond. If it's open ended Tracy and I will assume it's us you want to talk to and try to help as best we can.
In this case it sounds like the real question is "Would it be possible for people in charge of the Tableau product roadmap to weigh-in on product ideas submitted in the Ideas area and let us know if they could be considered in a future release or if that isn't likely." I like the idea of the varied statuses to help communicate this feedback and will make sure it's brought up to the Product Management team.
Thanks and sorry for the short novel.
Good points. Do you feel like the Tableau view count/User view count was a good discussion despite the fact that it was decided not to be implemented?
I don't think that's an accurate portrayal of what happened. You had an idea that even senior people liked and after it was debated for a while it ultimately was decided that there were some risks in implementing it. I can understand being disappointed that the idea didn't go forward, but I'm worried you're interpreting the very thing you're asking for (engagement from Tableau) as a sign of some force actively working against community momentum.
All the "folk higher up the line" are people you've met either in-person or had email exchanges with and know to be advocates of not just the community in general, but specifically the ideas area. Who is the "they" you are looking to jump in more often?
I don't know Shawn, senior folks have a lot on their plates so they have to delegate. I don't think it's a reasonable request to have senior staff weigh in on every idea or top 5 ideas or whatever. It's up to their team to select, debate, and promote ideas as they see fit for the direction of Tableau.