This is probably a good one for our support team. Make sure to include the following information to get a faster response time:
1. Screen shot of the error message (if available)
3. Packaged workbook if possible (http://kb.tableausoftware.com/articles/knowledgebase/sending-packaged-workbook)
You can fill out a support request in your customer portal or send an email to firstname.lastname@example.org
Was there any resolution to this issue? I am also seeing the same behavior where Tableau will hang on refreshing the data extract. It will get to the spot where the dialogue box says Disabling extract at the top of the box and loading metadata with an elapsed time counter inside the box. The elapsed time counter has gotten over 20 minutes before I manually cancelled the operation.
I'd like an update on this one too... specifically for NetSuite. Given that Tableau uses NetSuite, I guess there must be some good internal Tableau knowledge on how best to connect with, and analyse, NetSuite as a data source? We have clients asking for advice regarding NetSuite - and the only known route (to me) is via ODBC or ConnectionCloud...
.. what is the Tableau way?
I am experiencing the same problem. Was this ever resolved?