This is probably a good one for our support team. Make sure to include the following information to get a faster response time:
1. Screen shot of the error message (if available)
3. Packaged workbook if possible (http://kb.tableausoftware.com/articles/knowledgebase/sending-packaged-workbook)
You can fill out a support request in your customer portal or send an email to firstname.lastname@example.org
Was there any resolution to this issue? I am also seeing the same behavior where Tableau will hang on refreshing the data extract. It will get to the spot where the dialogue box says Disabling extract at the top of the box and loading metadata with an elapsed time counter inside the box. The elapsed time counter has gotten over 20 minutes before I manually cancelled the operation.
I'd like an update on this one too... specifically for NetSuite. Given that Tableau uses NetSuite, I guess there must be some good internal Tableau knowledge on how best to connect with, and analyse, NetSuite as a data source? We have clients asking for advice regarding NetSuite - and the only known route (to me) is via ODBC or ConnectionCloud...
.. what is the Tableau way?
I am experiencing the same problem. Was this ever resolved?
Same problem. Any ideas why it might be happening?
If this is related to Tableau Server it looks like there is an open Idea on this topic that you can add comments to and vote on...
Also if you scroll down on the Comments in this Idea you'll spot this tip from Joshua Swickard ......
You can do this in 2018.2 and above with the REST API 'Cancel job':
- Added: The Query Jobs method returns a list of all active jobs on the specified site.
- Added: The Cancel Job method allows you to cancel a job that is pending or in-progress.
You would need to:
*Query jobs to find the job ID
*Use cancel job specifying the job ID you want to cancel.
Hope this helps
[Program Manager - Tableau Community]