1 Reply Latest reply on Aug 23, 2012 4:56 AM by Russell Christopher

    trusted connection cannot retrieve the ticket from client

    Kishore Rasuri

      Hi..I'm trying to establish a trusted authentication with my web server. I followed mentioned in the below kb

      http://kb.tableausoftware.com/articles/knowledgebase/testing-trusted-authentication

       

      I added the web server IP to the trusted hosts on tableau server. configured and restarted the tableau server.

      When i run the test html page from web server by providing the username and tableau server name, i'm able to retrieve the ticket.

       

      Then i hosted  this test html page on the web server. connected to this web page from my local machine. when i provided the same username and tableau server name i'm receiving -1 result. Why am i not able get the ticket from my client machine. Am i doing anything wrong. Please help