1 Reply Latest reply on Aug 24, 2012 5:21 PM by courtneydrake

Open Workbook... option

Rhys Newell Aug 20, 2012 1:19 AM

We have a client that can't access their Server based tableau data source when opening the Tableau workbook from the Desktop> Server > Open Workbook ... menu.

Whilst the Desktop application can see the required workbook on the server, when opened, the workbook can't locate the data source.

I have noticed that when trying to locate the data source the location of the server , which is grayed out and I can't change, refers to HTTP rather than a HTTPS location.

I'm guessing this is a server setting that we that we need to update ?

The work around I found is that if we download the workbook from the server and then open it and login to the server, the workbook locates the data source.

Any advice would be appreciated

Thanks Rhys

1. Re: Workbook can't find server located TDE source file when opening the workbook from the Desktop > Server > Open Workbook... option

courtneydrake Aug 24, 2012 5:21 PM (in response to Rhys Newell)

Hi Rhys,

The behavior that you are encountering can occur if the Tableau Server refers to itself by one name, but users that connect and publishing workbooks refer to the Tableau Server by a different name. This can easily occur in SSL situations where the certificate Common Name is for a fully-qualified domain name.

The Tableau Server hostname can be set via tabadmin. Using tabadmin for this is covered in the Tableau Server Administrator Guide, available at the URL below, in the "Reconfiguring the Server" section (page 248 of the current manual):

http://www.tableausoftware.com/support/manuals

For further troubleshooting, I am going to suggest creating a support case. Please be sure to include screen shots and server logs if you do.
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Workbook can't find server located TDE source file when opening the workbook from the Desktop > Server > Open Workbook... option

1. Re: Workbook can't find server located TDE source file when opening the workbook from the Desktop > Server > Open Workbook... option

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