3 Replies Latest reply on Apr 24, 2012 3:29 PM by Matt York

    Static Images Not Updating Anymore?

      Usually after making updates to our Tableau Public dashboard and charts, embed it on our website, and watch it load, we see an up-to-date static image of the data while it loads. However, the PNG image that serves as the preview while the live data loads has failed to update over the last 2 weeks.

       

      Here is the live link to the dashboard:

      http://public.tableausoftware.com/views/BMD-Full-Share-of-Voice/Mini

       

      And here is the direct link to the auto-generated static image, which as you can see is very outdated (we've updated and saved the same graph several times since):

      http://public.tableausoftware.com/static/images/BM/BMD-Full-Share-of-Voice/Mini/1.png

       

      I tried duplicating the dashboard and viewing the brand new graph via our embed code on our website, and the static image hasn't even generated at all - it's blank, and when I try to visit the direct path to the static image, the page could not be found.

       

      These documents used to be 6.0, then we upgraded 2 months ago to 7.0. However, their static images were still updating correctly each time we re-saved our Public graphs until 2 weeks ago.

       

      What could be wrong with the server and/or our worksheets/dashboards in Tableau that could break the static images?