3 Replies Latest reply on Apr 19, 2012 1:33 PM by Tracy Rodgers

    Activate Tableau Server: error?

      Activate Tableau Server: error?

        • 1. Re: Activate Tableau Server: error?
          Tracy Rodgers

          Hi Karen,


          What is the error that you are receiving?



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          • 2. Re: Activate Tableau Server: error?


            This is the screen that appears.

            • 3. Re: Activate Tableau Server: error?
              Tracy Rodgers

              Hi Karen,


              Typically this message indicates that the FLEXNet Services is not running on the machine.  As first steps to possibly resolving error encountered please follow the steps below.

              1. Verify the date and time on the system clock is accurate.  If the system clock is set to a date earlier than the product key's start date, Tableau Desktop cannot be activated.

              2. Verify the FLEXnet Licensing Service is started in the Services Console.

                  -- Go to Start > Run and type in:  services.msc

                  -- Verify that FLEXnet Licensing Service is listed as 'Started' on the machine.

                  -- If it is not listed as 'Started', please right click on it and select 'Start'

              3. Repair the trusted storage where the activation is saved by following the instructions below:

                   A. Click Start > Run. Type "cmd" without the quotes and hit ENTER.

                   B. Type the below text and hit ENTER:

                   For 32-bit machines: cd C:\Program Files\Tableau\Tableau (version)\bin

                   For 64-bit machines: cd C:\Program Files (x86)\Tableau\Tableau (version)\bin

                   C. Enter the following text:

              Custactutil -localrepair

                   D. Start Tableau.


              If above command fails to resolve the issue, please send the following information to our Support Team at support@tableausoftware.com:


              A. The file resulting from the following command:

                       custactutil -view > LicResults.txt

              This last command will create a file called LicResults.txt in the same directory that the utility files were extracted to. Please send in the file, or a screen shot of the command window showing the results.


              Hope this helps!