I've never run into this myself, but I recall reading about a scenario in which a "bad" token gets associated with a Tableau session in a cookie on a machine. Desktop actually leverages the WinInet API, so something odd IE could impact it.
First, if you happen to have Desktop installed on a different machine, see if the same error occurs there. I suspect it won't.
Also, try clearing out IE's browser cache and cookies, then try again from the original machine.
Great explanation and right on the money. I cleared my cookies and the error went away.
I really appreciate the details.
Received the same error today (after successfully uploading earlier this morning/yesterday in same file). Tried clearing cookies in all browsers. Rebooted computer. Scanned computer. No impact. Extremely frustrating. Please check to see if this isn't a more pervasive issue considering that it's now come up twice in two days.
Just to make things easier and to see if there is some common problem can you post what version of desktop/server you're running and any other details about the workbook? It'll help diagnose the problem.
Sorry, should have done that straightaway. I'm using Desktop, just updated to v7.0 a couple days ago. I have been working with the same data for the past 24 hours and uploading to Public along the way, but then all of a sudden the message started popping up later in the day. There's not that much data, a couple hundred rows. The workbook is about 6.85MB.
Some more info:
Here is what happens exactly:
I choose save to web
optimizing filter (preparing view 23 of 23)
sending data to server...completing request
An error occurred while attempting to save the workbook
Internal server error.
Response code: 500
Details from Server:
Tableau Public encountered an internal error.
Hey Dave -
500 is a generic internal web server message that can be the result of many different issues, so it's quite likely that your problem may not be the same one Rob saw: It'll be hard to say for sure unless we see the details of "your" error, which Public isn't passing along.
That being said - can you publish anything at all (a different workbook with different data) to Public? do you have access to a different Server you can try against? How long has the issue continued for you?
So suspecting that it might be a size issues (maybe too many tabs, not necessarily too many MBs?) I saved a different version of the file removing maybe 10 worksheets in tableau (leaving 14) as well as some actions within the filters where I wasn't sure what they were doing. And voila, it solved the problem.
I'll try and submit a ticket to support with the two different files to see if they can identify the problem. Or maybe it was just luck and there were some problems with your server connectivity?