This indicates that the third-party licensing service used by Tableau is unresponsive. In prior versions of Tableau this would have resulting the experience of a "hang" during the application splash screen on startup.
You may be able to correct this problem in some simple steps. Please ensure that your user account has permissions to alter the state of Windows services in order to run the following:
1) Quit all open instances of Tableau.
2) Launch a command prompt with elevated permissions. You can do this by clicking Start >> Programs >> Accessories and then right-clicking on Command Prompt to select "Run as administrator".
3) Run the following command:
net stop "flexnet licensing service"
4) Run the following command to restore the service:
net start "flexnet licensing service"
5) Now launch Tableau. After one minute has passed, do you see the "check in progress" dialog again?
If you continue to experience problems, please contact support so they may work with you to collect log files and investigate the issue.
This issue just started up today for me and the net stop commands dont help. I cant do anything right now and we are in the middle of month end closing. This is bad. ANyone, please help.
Please open up a support case if you're still having the issue:
Our support team can lead you through the right process for gathering information and get you to resolution as quickly as possible.
I am having this issue again. Is this going to be continuing to be a problem?
I'm sorry to hear that you're still having problems with the licensing service. We continue to make improvements to our licensing technology in each new release, and you can help us with problems like this one by contacting our Support team (email@example.com) so they may collect more information and identify possible workarounds.
We have a user with this issue. Last known working on Friday 1st Feb.
I have tried the net stop/start method and that has not resolved the issue. I tried re-applying the license key which seemed to be accepted (as though it was able to contact a licensing server) but the issue persists.
I have yet to be able to test whether the other user with Tableau Desktop Pro 7 has this issue.
Running Win 7 x64 Enterprise. There are no know system changes since it was last working.
Sorry if this should be its own thread.
Has anyone found a solution to this? I am getting a similar error after initially installing Table via Parallels
I'm sorry to hear that you're experiencing this problem as well. The proper solution to this problem may require using a special support tool to repair the structure of the third-party licensing repository on your system. I recommend you contact Support (firstname.lastname@example.org) to begin investigating this problem.
Thanks Robert, I have opened a case #00204941 with them and have had 2 calls with the support team but no solution yet. I will try again to see if they can help.
I am seeing this issue in one of my users now and interested to know what was the outcome of your discussion with the support team. Were you able to resolve this issue?
I had same issue this morning, since my laptop upgrade from Windows8.0 to Windows 8.1! but that was yesterday, how this issue didn't happened right away? no clue! just want to find solution otherwise my projects are hanging there. time is ticking....
Microsoft Windows 8.0 push the laptop to upgrade to 8.1 automatically.
I think these incidents will happen to many users, hence Tableau should give a hotfix or kb article soon (Is this article still valid for windows 8.0 upgrade incidents? Resolving “Licensing Check In Progress” Message | Tableau Software)