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Why does map blank when panning in just released Tableau Cloud 2024.3? (Hyperforce Bug?)
After the release of Tableau Cloud 2024.3, when I pan a map (select the pan tool, click and drag on a map), the entire map window blanks out for a few seconds before it redraws it completely. This is not the behavior observed in the previous release - where the map image would move before drawing the missing areas. Plus it's very distracting for users - instead of seeing how much you've panned, you see nothing.
The same thing happens when you try to zoom in or out.
The workbook was saved using Tableau Desktop 2023.3 (please don't ask me to republish every workbook every time Tableau Cloud comes up with a new release). Tableau Cloud is running Server version 2024.3.0 (20243.24.1104.1106) 64-bit Linux on Tableau Pod: us-east-1. I tried this using Safari 18.1 (19619.2.8.111.5) and Chrome 131.0.6778.86 (arm64) both running on macOS Sonoma 14.71 on Apple Silicon M3 Max.
If your site has already been transitioned to Hyperforce, is there anything you wish you knew before hand that you'd be willing to share?
Our pod is moving to Hyperforce soon. I've read the FAQ sites and notification emails. But I'm curious from those who have already transitioned to Hyperforce -- is there anything you wish you knew before your switch that you'd be willing to share with those of us who are anticipating the change? I'd love to hear from other users. Thanks!
The biggest functional issue that we've run into is that complex maps that use spatial polygons and points are not rendering correctly on our Hyperforce instance of Cloud (us-east-1). When you pan the map - normally the existing map image moves and then the missing areas are filled in. On our Hyperforce pod, the entire map image is erased and you have to wait 3-4 seconds for the map to completely redraw. If you look at DevTools (Chrome), you'll see dozens of "Failed to load resource: net::ERR_FILE_NOT_FOUND" error that point to locations like: "blob:https://us-east-1.online.tableau.com/aeedfac1-62b5-457f-bc65-96b2d03ae2f5". This also happens when you zoom in/out and when you use the Zoom Area tool.
We have two Cloud instances - one was migrated to Hyperforce (us-east-1) and the other (prod-useast-b) was supposed to be migrated last fall but was abruptly cancelled and postponed. It was recently announced that this site will be migrated mid-February. I've tested the same simple map on both Hyperforce and non-Hyperforce Cloud instances using macOS Sonoma and Windows 11 - across Safari, Chrome and Edge - and the map issues only occur on the Hyperforce instance. As a software developer trying to find a bug, you want something: (1) reproducible and (2) works/fails along a specific dimension for further investigation. We've provided both of the above.
We've had a case open with Tableau Support since the end of November and only today (1/23/2025) did they decide to refer this to the Tableau Cloud dev team. We've been a big fan of Tableau (mapping in particular) for a number of years now but this lack of responsiveness to clearly identified bugs is really testing our patience.
By the way, it's not lost on us the irony that Tableau Public is not on Hyperforce. I guess we're paying for the privilege to be first?
How can i stop tableau from promoting headers on a google drive virtual connection to a csv?
I have a csv without headers and with an odd structure in my google drive account. I am trying to get the data into tableau but it is automatically promoting the first row of data to headers despite them not being headers. It also seems to be using spaces as the column delimiter when I need it to use commas. I cant seem to find anywhere to change the data processing settings to set the connection to use commas as the delimiter and to not promote the first row to headers. Any ideas if this is possible, and if so, how?
We have several extracts that we update daily through the day, the extracts have a MySQL connection. Since Sunday we have been experiencing a timeout in some of the extracts (2 hours timeout). The extracts that fail are the bigger ones that usually take around 30 minutes to update or that have several joins.
We are on pod prod-useast-b and on Sunday we had the migration to Hyperforce. Before the migration the extracts were running without issue. Has anyone been experiencing the same issue?
Is there any way to automate export to PPT + Excel without admin rights?
We have a dashboard with 13 pages of 3 visuals at the top and a tabular visual at the bottom. We set up the dashboard so that the filter panels on the right and the tabular visual at the bottom can be hidden with the show/hide button. Our request is to automate exporting to PPT of the entire dashboard with only the 3 visuals and another automation of exporting to excel (crosstab or data) of only the tabular visual and sending out specific pages to specific distribution lists.
While we can set up custom view with all of the tabular visuals (all 13 pages) hidden, but we are not able to customize the subscription to PPT or excel. Is there any way to achieve what we need to achieve without admin rights?
Background: We are currently on Tableau Cloud so we are not eligible for the tabcmd option. I have consulted our internal BI team on Tableau REST API, but they are not giving out admin rights to non BI team members and the queue to request them to set up the automation via Tableau REST API is long.
Why projects and permission are getting replicated across sites?
I am a cloud administrator and created two sites A and B, My challenge is if a create/delete a project folder in Site A, it get's automatically created/deleted in Site B and vice-versa. Moreover, it's the same behaviour I observed with permissions as well. Can you please help?
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