Error: "Could not find installable ISAM" (installable indexed sequential access method)

Version 1
    IssueFailure to find an ISAM (installable indexed sequential access method)
    Environment
    • Tableau Desktop
    • Microsoft Office
    Resolution

    As the issue may be coming from your environment, and because the steps in one of the Microsoft KB article require you to edit the registry; please engage your IT team before you follow them.

    • If the data source is a Microsoft Office 2010 file (.xslx or .accdb), install the 32-bit version of the Microsoft Access Database Engine 2010 Redistributable from the Microsoft Download Center: http://www.microsoft.com/en-us/download/details.aspx?id=13255.
    • If the data source is a Microsoft Office 2007 file (.xlsx or .accdb), install the 2007 Office System Driver: Data Connectivity Components from the Drivers page.
    • If your data source is not a Microsoft Office 2007 file, or if installing the 2007 Office System Driver does not resolve the issue, review the following Microsoft knowledge base article: http://support.microsoft.com/kb/209805.
      • In Tableau, the Msexc40.dll file causes the issue. Follow the steps in that article to re-register the component with the Windows operating system.
    Additional Information

    To access the Microsoft link in other languages, use the language globe option located on the lower left corner of the page.

     

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