Tableau for Teaching FAQs

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    Tableau for Teaching Program Overview

     

    The Tableau for Teaching program provides instructors at accredited academic institutions worldwide with free software and resources to teach Tableau. The Academic suite includes these products:

    1. Tableau Desktop: The main authoring tool. Connect to any data in just a few clicks and explore new perspectives with powerful analytics. Create live visualizations and interactive dashboards that reveal hidden insights. Desktop is available for instructors, students and computer labs.
    2. Tableau Prep: Prep transforms data for analysis. You can combine and clean data, and operationalize a data flow. Once data has been cleaned, Tableau Desktop can connect to the prepared files. licenses are available for instructors, students and computer labs.
    3. Tableau Online: A cloud platform for students to share and collaborate their work but uploading workbooks to a site managed by instructors. Sites are issued for 1 year and allow for 100 users at once. A single Tableau Online site can be used to manage multiple courses.

     

    License types:

    • Individual instructor license: Instructors can request a one-year Tableau licenses each year that they are teaching Tableau in their courses. Request a license by completing the online form here.
    • Bulk lab license: Bulk lab licenses are for use in computer environments that only students and instructors have access to and are valid for one year. Instructors are issued one bulk lab license with enough activations for all of the computers in the lab environment. Request a bulk lab license here.
    • Bulk student license: Bulk student licenses are for use on students’ personal computers and are valid for the length of a specific course. Instructors are issued one bulk student license per course with enough activations for all of the students in the class. Licenses are sent to instructor who can pass it along to their students or post on their secure LMS. Request a bulk student license here.

     

     


    Frequently Asked Questions

     

    Requesting Licenses

     

    Deploying Tableau Desktop in a Lab Environment

     

    About Tableau for Teaching

     

    General

     

    About Tableau Prep

     

    About Tableau Desktop

     

    Tableau Desktop License Issues

     

    Sharing Visualizations

     


     

    Requesting Licenses

     

    Who is eligible for free licenses through this program?

    To qualify for free licenses through the Tableau for Teaching program, you must teach at an accredited academic institution and/or conduct noncommercial academic research at an accredited academic institution. Terms and conditions can be reviewed under the Additional Terms and Conditions section of the online license request forms.

     

    What qualifies as noncommercial academic research?

    Noncommercial academic research means conducting not-for-profit academic research projects (investigation based on the idea of scientific inquiry), which are not intended to or in fact produce results, works, services, or data for commercial use by anyone or to generate revenue.

     

    Commercial research and institutional research - the use of institutional data (including student and staff, program, management and operations data) to inform decision-making, planning or tracking academic success - are not considered noncommercial academic research.

     

    Examples of noncommercial academic research that do qualify:

    • Postdoctoral researcher at a university conducting individual research with limited or no grant funding
    • Students and mentors assisting students in a research lab affiliated with a university degree program

     

    Examples of research that do not qualify:

    • Independent, non-profit research centers not affiliate with a university, but utilizing university resources (room space, equipment, etc.)
    • Research centers partnering with universities (but not a part of a university degree program) to provide research and other services to public or private sectors (governments, non-profits, corporations, etc.)
    • Individuals completing their residency at a hospital affiliated with a university, who have already obtained their degree, and are not taking additional courses
    • Medical centers associated with universities conducting clinical research
    • Professors that are providing independent consulting services

     

     

    When will my licenses be delivered? When will I receive access to my Tableau Online site?

    • Individual instructor license: within 5-7 business days of the request date
    • Bulk lab license: by the Date needed by indicated on the online request form
    • Bulk student license: approximately one week before the course start date as indicated on the online request form
    • Tableau Online site: by the Date needed by indicated on the online request form

     

    How long are the licenses valid for? How long will the Tableau Online site be valid for?

    • Individual instructor license: valid for one year at a time and can be renewed each year instructors are teaching Tableau in the classroom or conducting noncommercial academic research
    • Bulk lab license: valid for one year at a time
    • Bulk student license: valid for the duration of the course as indicated on the online request form
    • Tableau Online site: valid for one year at a time

     

     

    Deploying Tableau Desktop in a Lab Environment

    How do I install Tableau Desktop on my lab computers or in a virtual environment?

    Persistent Virtual Environments

    Tableau Desktop can be installed in persistent virtual environments (a hosted-virtualization or Terminal Server solution, like Microsoft RemoteApp or Citrix hosted applications) whose operating system and hardware requirements meeting our Technical Specifications.

     

    Non-Persistent Virtual Environments

    Installing Tableau Desktop is not recommended in non-persistent virtual environments, as these environments are not compatible with our licensing structure. Read more here.

     

    Proposed Solutions:

      • Deactivate the license from the machine before it is refreshed (more information on how to move/deactivate Tableau Desktop can be found here).
      • Request additional activations for your bulk lab license to accommodate additional log-ins. Often, instructors will provide the lab key on a secure LMS for students to refer to when logging into a lab computer.
      • Instruct students to bring their own personal laptop to work with Tableau in class. A bulk student license can be provided for students to activate the application on their own machines here.

     

    Re-imaging

    Bulk lab keys have a specific number of activations tied to each key. When lab machines are re-imaged, the FlexNet licensing system treats the machine as a new computer, and will attempt to pull another license from the lab key. If there are not enough licenses on the key, a “Maximum Number of Activations Reached” error message will appear.

     

    Proposed Solutions:

        • Deactivate the Tableau Desktop license on the machines before re-imaging (more information on how to move/deactivate Tableau Desktop can be found here).
        • Request a new bulk lab key here.

     

     

    About Tableau for Teaching

    How do I incorporate Tableau into my course?

    The manner and extent to which you incorporate Tableau into your course is entirely up to you. To help you get started, we provide free ready-made curriculum materials, including lecture notes, student handouts, and assignments. Learn more here.

     

    We also encourage you to join our Tableau for Teaching User Community to network, collaborate, and share materials with other instructors in the program.

     

    Can you extend the license or increase the number of activations for a license?

    The expiration date and number of activations tied to specific licenses cannot be adjusted.

     

    How many activations are available on my bulk licenses?

    We assign a set number of activations to each bulk lab and student license, based off of the information indicated on the license request form. Please email the Academic Programs Team (tft@tableau.com) for more information about your specific license.

     

    I receive the error “Errors occurred while trying to load the workbook...The load was not able to complete successfully.”

    This error occurs because workbooks saved in newer versions of Tableau Desktop cannot be opened in older versions of Tableau Desktop. For example, a workbook saved in Tableau Desktop 10.0 can no longer be opened in Tableau Desktop 9.2.

     

    To resolve this error, upgrade Tableau Desktop to the latest version by downloading it here.

     

     

    General

    What version of Tableau Desktop are the academic licenses for?

    Licenses provided through the Academic Programs can be used to activate any version of Tableau Desktop Professional.

     

    The download link provided will give you access to the most recent version of Tableau.

     

    If you would like to work in other versions of Tableau, you can access past releases here.

     

    How can I tell when my license expires?

    You can check the expiration date on a Tableau Desktop license by going in the application select the Help Menu > Manage Product Keys.

    How do I upgrade to the newest version of Tableau Desktop?

    You can upgrade to the newest version of Tableau by downloading it like a new trial right from our website and your current license will transfer automatically. To start the download now, click here.

     

    Can I install Tableau Desktop on more than one computer? Can I use the Tableau Desktop license on my new machine?

    Your product key can be used to install Tableau Desktop on two computers at the same time. If you need to switch computers, see Moving Tableau Desktop to a Different Computer..

     

    Do you provide a discount for students and instructors for Tableau certifications?

    We do not provide a discount for students and instructors on Tableau certifications. Learn more about Tableau certifications here.

     

     

    About Tableau Prep

    What is Tableau Prep?

    Tableau Prep empowers more people to get to analysis faster by helping them quickly and confidently combine, shape, and clean their data. A direct and visual experience gives customers a deeper understanding of their data, smart features make data prep simple, and integration with the Tableau analytical workflow allows for faster speed to insight.

     

    Is Tableau Prep a traditional ETL (Extract, Transform, Load) tool?

    Prep is not a traditional ETL tool, instead, this is continues to broaden Tableau’s data preparation capabilities. For some people, this may mean a combination of ETL tools, Tableau Prep and Tableau Desktop is used in their analytic journey. Traditional data preparation tools are developed for specialists or highly technical users.  Tableau Prep is designed to be direct, visual, and to make a difficult task simple.

     

    What does the inclusion of Tableau Prep in the Academic program mean for my course curriculum? Is it outdated?

    We always offer the most up-to-date versions of Tableau Desktop, and now we are incorporating additional tools for you to use in your class. Tableau Prep may be relevant for some classes, but not all.

     

    What resources are available for Prep?

    There are many free learning resources available:

     

    Is Tableau Prep backwards compatible?

    Tableau Prep is compatible with Tableau Desktop 10.0 or newer. It can output .tde, .hyper and .csv files. Learn more about Tableau Prep's compatibility here

     

     

    About Tableau Desktop

    Does Tableau work on Windows and/or Mac?

    Tableau Desktop is available for both Windows and Mac operating systems. You can find more technical specifications here.

     

     

    Tableau Desktop License Issues

    I receive the error “Function flxActCommonRepairLocalTrustedStorage returned error” when trying to activate Tableau Desktop.

    To resolve this issue, see Error “Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 19810)” Restoring from Time Machine on a Mac.

     

    I receive the error “FLEXNet licensing service is not present” or "Function flxActAppActivationSend" when trying to activate Tableau Desktop.

    To resolve this issue, see Errors: “FLEXNet licensing service is not present” or “Function flxActAppActivationSend returned error (0,0,0)” Activating on Mac.

     

    I receive the error “invalid product key” when trying to activate Tableau Desktop.

    Typically this error message occurs because extra spaces are inserted before or after the product key, or the product key has been mistyped. This error message also occurs if you try to activate Tableau Service with a Tableau Desktop product key.

     

    To resolve this issue,

        • Ensure that the product you are trying to activate to Tableau Desktop
        • Copy your product key directly from the email you received

     

    I receive the error “max extra activations exceeded” when try to activate Tableau Desktop.

    This error can occur when you try to activate Tableau Desktop on more than two computers with the same key.

     

    If you still have access to one or more of the computers where you previously activated Tableau Desktop, deactivate the license. See Moving Tableau Desktop to a Different Computer for more information.

     

    If you no longer have access to the computers where you previously activated Tableau Desktop, contact Tableau Support.

     

    I receive an error message “Your license to use the product expires” or “Your license to use the product expires in ___ days” when trying to access Tableau Desktop.

    If you activated your product key more than a year ago, you will need to request another key. To request a new individual license, complete the online license request form here.

     

    I receive the error “too early” when trying to activate Tableau Desktop.

    This error message typically indicates that the date, time, or time zone on your computer are set incorrectly. To resolve this issue, ensure that the date, time, and time zone on your computer are all set correctly.

     

    If correcting the date, time, and time zone does not resolve the problem, contact Tableau Support.

     

    I receive the error “No license found for 'TableauDesktop'” when trying to activate Tableau Desktop.

    This error message means that your license has expired. To request a new individual license, complete the online license request form here.

     

    Sharing Visualizations

    How do I share my visualizations?

    Tableau Online can be used to share visualizations created by students in your course(s). We recommend using Tableau Public to share visualizations publicly and for students to use to create a digital portfolio. For more information on sharing visualizations with Tableau Public, see Saving Workbooks to Tableau Public.