Hello,
I have facing an issue about workbook / view for a while. So basically, everyday i set a extract refresh schedule everyday at 08.00 AM. But, for the last few weeks, i face a problem. After doing extract refresh, the workbook goes blank. The data is just gone and the filter is gone too. I tried to set the workbook to extract refresh and live connection but it is still the same. The datasource used in this workbook is MySQL.
The extract refresh is scheduled using tableau server schedule job. But one day after refresh it goes blank. At first i had to refresh it manually and then it shows up. After a few days, even after refresh manually, it still goes blank. And now it is not even showing anything and had to republish the workbook. But after republish the workbook, the next extract refresh makes the workbook goes blank.
How do i fix this? the workbook is published on Tableau Server. Unfortunately, i can't show the workbook because confideality, but the illustration is like these:
Before Extract Refresh:
After Extract Refresh:
Thank You