Account disabled/missing, can't save project or verify

tableaucommunity@tableau.com — Wed, 30 Jan 2013 23:15:30 GMT

Hi all,

I signed up with Tableau Public last July, and today I did a little work on a chart for the first time since then.

Upon trying to save the work however I got the message that my account was frozen, and I was have to go online to verify it.

I tried to reset my password, and was told the account didn't exist.

On going online, I was told my account didn't exist too! I've now recreated the account with the same e-mail address, but I still can't save the project I was working on, as I get the message that my account is locked if I try to sign in via the client to effect the save.

What's going on?

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Account disabled/missing, can't save project or verify