1 Reply Latest reply on Aug 22, 2019 7:57 AM by Heyward Drummond

    Others cannot see dashboards until I log into tableau server.

    Patryk Osnowski

      Hi everyone,
      I have a problem with tableau server. I have created a number of dashboards and published them on tableau server and from there embedded on my website. Everything seemed ok until now, almost every day I get messages from users that nothing is coming up on the dashboards. Once I log into tableau server from my machine and check it it starts working again. Has anyone else encountered this issue ? How can I fix it ?

       

      Thanks in Advance.
      Patryk Osnowski.

        • 1. Re: Others cannot see dashboards until I log into tableau server.
          Heyward Drummond

          Interesting!

           

          Questions/Notes to check:

           

          1. Tableau Server is located on a separate box from your laptop/PC?

          2. Tableau Server is licensed with Core (unlimited anonymous users) or with User Based licenses?

          3. Tableau Server is properly named and the DNS knows how to reach it via a proper URL?

          4. What Single Sign On system are you using between Tableau Server and your web server? Trusted tickets were set up between the servers?

           

          There is something odd about your setup that is causing this behavior. This is not normal.