2 Replies Latest reply on May 16, 2019 7:51 AM by David Gagne

    Tableau Server Backup failure

    sudhakar reddy

      Hello Tableau Admin Experts,

       

      I trigger tableau server backup on daily basis . it runs fine everyday but once or twice this would fail with the below error message .

       

       

       

      2019-04-02 21:25:59 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 219(job id) completed but wasn't successful .

       

      I tried searching for above error message but was lucky enough to find any.

       

      Please suggest what this could be if someone ever came across this kind of issues.

       

      Regards,
      Sudhakar Reddy

        • 1. Re: Tableau Server Backup failure
          Ken Flerlage

          What version of Tableau Server? What command is being used to take the backup?

          • 2. Re: Tableau Server Backup failure
            David Gagne

            I saw the same error on 2019.1.3 when the default backup directory was set to the base drive in Windows Server 2012 and 2016 (ex: E:\). To verify this was the cause, I changed the path to a subdirectory:

             

            tsm configuration set -k basefilepath.backuprestore -v "E:\TableauBackup"

             

            Restarted tsm:

             

            tsm pending-changes apply

             

            Verified the updated path:

             

            tsm configuration get -k basefilepath.backuprestore

             

            And then I re-ran the backup manually:

             

            tsm maintenance backup -f <backup_file> -d

             

            Backups seemed to work fine after that. I don't know if this applies to the original posters problem, but it may help someone else.