1 2 Previous Next 17 Replies Latest reply on Mar 29, 2019 8:01 AM by Wayne Hsieh

    Upgrading Tableau server from 2018.3 to 2019.1 fails due VizPortal

    luca Cignoni

      Hi,

      I've tried yesterday to upgrade Tableau Server from 2018.3 (linux, Ubuntu 16.04) to 2019.1 as described in the upgrade page.

       

      The upgrade fails at the end trying to connect to "Vizportal maintenance". It fails due the timeout (of 2 hours) where the `run-vizportal` process is constantly running with high CPU load. On regular basis the `run-vizportal` process goes down in CPU load for a while and it's pulled up again for the next "cycle" (I guess it restarts).

       

      When the upgrade process fails the installation is corrupted and I had to restore the previous version (with a snapshot).

       

      Here the last lines of the `app-upgrade.log`

       

      2019-02-14 13:38:25.364 +0100 main : DEBUG com.tableausoftware.tabadmin.cli.ServerApi - Client request: GET  https://tableau-srv:8850/api/0.5/asyncJobs/62

      2019-02-14 13:38:25.384 +0100 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 50% - Failed to connect to Vizportal Maintenance.

      2019-02-14 13:38:25.415 +0100 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 62 timed out after 7210 seconds waiting for asynchronous job to complete.

      2019-02-14 13:38:25.433 +0100 main : WARN  com.tableausoftware.installer.operations.AsyncJobRunner - Failed to reconnect to async job 62. Will retry.

      2019-02-14 13:38:25.433 +0100 main : ERROR com.tableausoftware.installer.UpgraderMain - InstallerException raised during installation.

      com.tableausoftware.installer.InstallerException: Error rebuilding search index

              at com.tableausoftware.installer.operations.RebuildSearchIndexOperation.perform(RebuildSearchIndexOperation.java:75)

              at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:177)

              at com.tableausoftware.installer.AbstractOperationRunner.runInstance(AbstractOperationRunner.java:115)

              at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:102)

              at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:56)

              at com.tableausoftware.installer.UpgraderMain.execute(UpgraderMain.java:248)

              at com.tableausoftware.installer.UpgraderMain.main(UpgraderMain.java:255)

      Caused by: java.lang.RuntimeException: Failed to run async job during installer operation.

              at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:72)

              at com.tableausoftware.installer.operations.RebuildSearchIndexOperation.perform(RebuildSearchIndexOperation.java:70)

              ... 6 more

      Caused by: com.tableausoftware.commandline.commons.NonReportableException

              at com.tableausoftware.tabadmin.async.AsyncJobDelegate.execute(AsyncJobDelegate.java:122)

              at com.tableausoftware.installer.operations.AsyncJobRunner.lambda$reconnectToJob$1(AsyncJobRunner.java:91)

              at net.jodah.failsafe.Functions$10.call(Functions.java:252)

              at net.jodah.failsafe.SyncFailsafe.call(SyncFailsafe.java:145)

              at net.jodah.failsafe.SyncFailsafe.run(SyncFailsafe.java:81)

              at com.tableausoftware.installer.operations.AsyncJobRunner.reconnectToJob(AsyncJobRunner.java:91)

              at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:70)

              ... 7 more

       

       

      Did anyone has the same? Any solutions?

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