0 Replies Latest reply on Dec 5, 2018 9:43 AM by shrikant.patil.2

    Unable to create Tableau Server Initial User

    shrikant.patil.2

      Hi, we are testing server version 2018.2.2 with Oracle Unified Directory  as LDAP Identity Store for authentication. I am not able to create Initial Admin user post Server initialization. I am getting error as "Internal Server Error Authentication Exception". Below is the log entry from tabcmd.log file. I am not sure if the Its issue with the Identity Store Config File or something else. Also copying the config file contents below. I have also logged support case with Tableau but any help will be appreciated.

       

      Identity Store Config File:

       

      { "configEntities":{

      "identityStore": {

      "_type": "identityStoreType",

      "type": "external",

      "domain": "qa.xyz.com",

      "nickname": "",

      "hostname": "abc.qa.xyz.com",

      "port": "389",

      "directoryServiceType": "external",

      "bind": "simple",

      "username": "uid=AdminUser,ou=serviceaccounts,ou=corporate,o=teds",

      "password": "",

      "identityStoreSchemaType": { "userBaseDN": "ou=people,ou=corporate,o=teds",

      "userBaseFilter": "(&(uid=*)(objectclass=person))",

      "userUsername": "uid",

      "userDisplayName": "displayname",

      "userEmail": "mail",

      "groupBaseDN": "cn=groups,ou=corporate,o=teds",

      "groupBaseFilter": "(&(cn=*)(|(objectclass=groupofUniqueNames)(objectclass=groupofurls)))",

      "groupName": "cn",

      "groupDescription": "description",

      "member": "uniquemember",

      "distinguishedNameAttribute": "entryDN",

      "serverSideSorting": "true",

      "rangeRetrieval": "false" } } } }

       

       

       

      tabcmd log:

       

      [11092] DEBUG 2018-12-05 11:01:30,816: =====================================================================

      [11092] DEBUG 2018-12-05 11:01:30,831: ====>> Starting Tabcmd 2018.2 at Wed Dec 05 11:01:30 CST 2018 <<====

      [11092] DEBUG 2018-12-05 11:01:30,831: Build 20182.18.0926.2120

      [11092] DEBUG 2018-12-05 11:01:30,831: System.out encoding: Cp1252

      [11092] DEBUG 2018-12-05 11:01:30,831: Console codepage: 437   (OEM - United States)

      [11092] DEBUG 2018-12-05 11:01:30,831: Codepage identifier code: 437

      [11092] DEBUG 2018-12-05 11:01:30,831: Default locale: en_US

      [11092] DEBUG 2018-12-05 11:01:30,831: Display language: English

      [11092] DEBUG 2018-12-05 11:01:30,941: run as: tabcmd initialuser --server localhost:80 --username SSBIAdminUser

      [11092] DEBUG 2018-12-05 11:01:38,832: Connecting to url (GET): http://localhost:80/auth

      [11092] DEBUG 2018-12-05 11:01:40,066: Connecting to url (POST): http://localhost:80/vizportal/api/clientxml/initialuser

      [11092] ERROR 2018-12-05 11:01:42,566: Internal server error

      AuthenticationException

      [11092] DEBUG 2018-12-05 11:01:42,566: Finished at Wed Dec 05 11:01:42 CST 2018

      [5880] DEBUG 2018-12-05 11:02:05,609: =====================================================================

      [5880] DEBUG 2018-12-05 11:02:05,624: ====>> Starting Tabcmd 2018.2 at Wed Dec 05 11:02:05 CST 2018 <<====

      [5880] DEBUG 2018-12-05 11:02:05,624: Build 20182.18.0926.2120

      [5880] DEBUG 2018-12-05 11:02:05,624: System.out encoding: Cp1252

      [5880] DEBUG 2018-12-05 11:02:05,624: Console codepage: 437   (OEM - United States)

      [5880] DEBUG 2018-12-05 11:02:05,624: Codepage identifier code: 437

      [5880] DEBUG 2018-12-05 11:02:05,624: Default locale: en_US

      [5880] DEBUG 2018-12-05 11:02:05,624: Display language: English

      [5880] DEBUG 2018-12-05 11:02:05,718: run as: tabcmd initialuser --server localhost:80 --username AdminUser

      [5880] DEBUG 2018-12-05 11:02:18,094: Connecting to url (GET): http://localhost:80/auth

      [5880] DEBUG 2018-12-05 11:02:18,688: Connecting to url (POST): http://localhost:80/vizportal/api/clientxml/initialuser

      [5880] ERROR 2018-12-05 11:02:20,953: Internal server error

      AuthenticationException

      [5880] DEBUG 2018-12-05 11:02:20,953: Finished at Wed Dec 05 11:02:20 CST 2018

      [11200] DEBUG 2018-12-05 11:04:03,408: =====================================================================

      [11200] DEBUG 2018-12-05 11:04:03,423: ====>> Starting Tabcmd 2018.2 at Wed Dec 05 11:04:03 CST 2018 <<====

      [11200] DEBUG 2018-12-05 11:04:03,423: Build 20182.18.0926.2120

      [11200] DEBUG 2018-12-05 11:04:03,423: System.out encoding: Cp1252

      [11200] DEBUG 2018-12-05 11:04:03,423: Console codepage: 437   (OEM - United States)

      [11200] DEBUG 2018-12-05 11:04:03,423: Codepage identifier code: 437

      [11200] DEBUG 2018-12-05 11:04:03,423: Default locale: en_US

      [11200] DEBUG 2018-12-05 11:04:03,423: Display language: English

      [11200] DEBUG 2018-12-05 11:04:03,517: run as: tabcmd initialuser --server localhost:80 --username AdminUser

      [11200] DEBUG 2018-12-05 11:04:16,411: Connecting to url (GET): http://localhost:80/auth

      [11200] DEBUG 2018-12-05 11:04:17,021: Connecting to url (POST): http://localhost:80/vizportal/api/clientxml/initialuser

      [11200] ERROR 2018-12-05 11:04:19,317: Internal server error

      AuthenticationException

      [11200] DEBUG 2018-12-05 11:04:19,333: Finished at Wed Dec 05 11:04:19 CST 2018

      [9100] DEBUG 2018-12-05 11:08:57,235: =====================================================================

      [9100] DEBUG 2018-12-05 11:08:57,251: ====>> Starting Tabcmd 2018.2 at Wed Dec 05 11:08:57 CST 2018 <<====

      [9100] DEBUG 2018-12-05 11:08:57,251: Build 20182.18.0926.2120

      [9100] DEBUG 2018-12-05 11:08:57,251: System.out encoding: Cp1252

      [9100] DEBUG 2018-12-05 11:08:57,251: Console codepage: 437   (OEM - United States)

      [9100] DEBUG 2018-12-05 11:08:57,251: Codepage identifier code: 437

      [9100] DEBUG 2018-12-05 11:08:57,251: Default locale: en_US

      [9100] DEBUG 2018-12-05 11:08:57,251: Display language: English

      [9100] DEBUG 2018-12-05 11:08:57,345: run as: tabcmd initialuser --server localhost:80 --username 111372

      [9100] DEBUG 2018-12-05 11:09:02,361: Connecting to url (GET): http://localhost:80/auth

      [9100] DEBUG 2018-12-05 11:09:02,955: Connecting to url (POST): http://localhost:80/vizportal/api/clientxml/initialuser

      [9100] ERROR 2018-12-05 11:09:05,283: Internal server error

      AuthenticationException

      [9100] DEBUG 2018-12-05 11:09:05,283: Finished at Wed Dec 05 11:09:05 CST 2018

      [5976] DEBUG 2018-12-05 11:09:16,369: =====================================================================

      [5976] DEBUG 2018-12-05 11:09:16,369: ====>> Starting Tabcmd 2018.2 at Wed Dec 05 11:09:16 CST 2018 <<====

      [5976] DEBUG 2018-12-05 11:09:16,385: Build 20182.18.0926.2120

      [5976] DEBUG 2018-12-05 11:09:16,385: System.out encoding: Cp1252

      [5976] DEBUG 2018-12-05 11:09:16,385: Console codepage: 437   (OEM - United States)

      [5976] DEBUG 2018-12-05 11:09:16,385: Codepage identifier code: 437

      [5976] DEBUG 2018-12-05 11:09:16,385: Default locale: en_US

      [5976] DEBUG 2018-12-05 11:09:16,385: Display language: English

      [5976] DEBUG 2018-12-05 11:09:16,463: run as: tabcmd initialuser --server localhost:80 --username Domain\111372

      [5976] DEBUG 2018-12-05 11:09:22,807: Connecting to url (GET): http://localhost:80/auth

      [5976] DEBUG 2018-12-05 11:09:23,400: Connecting to url (POST): http://localhost:80/vizportal/api/clientxml/initialuser

      [5976] ERROR 2018-12-05 11:09:25,682: Internal server error

      AuthenticationException

      [5976] DEBUG 2018-12-05 11:09:25,682: Finished at Wed Dec 05 11:09:25 CST 2018