2 Replies Latest reply on Nov 28, 2018 10:52 PM by Elie Rahi

    Calc for net promotor score

    Elie Rahi

      I need a calc to work out the NPS or net promotor score and for whatever reason the calc is showing blank.

       

      To calc NPS:

       

      A = # of responses that gave a 9 or 10 rating

      B = # of responses that gave a 7 or 8 rating

      C = # of responses that gave a 1 to 6 rating

       

      NPS = 100*(A - C)/(A + B + C)

       

      Note, there are many without a response - we need to exclude those.

       

      File attached