4 Replies Latest reply on Oct 19, 2018 11:04 AM by patrick.byrne.0

    After restarting servers several Tableau 2018.2.2 services are unlicensed

    mark lashmar

      Hello,

       

      Just keen to see if anyone else has had this issue:

       

      We have built 3 Nodes all on Server 2016, required firewall ports are open etc -  the install and setup of all the nodes is fine but as soon as we restart the servers nodes 2/3 are in unlicensed state for Application server, VizQL, Backgrounder, Data Server.    this is the second round we have attempted to build the servers and the same issue has happened on restarting the servers.

       

      see below the state:

       

      node1:

              Status: RUNNING

              'Tableau Server Gateway 0' is running.

              'Tableau Server Application Server 0' is running.

              'Tableau Server VizQL Server 0' is running.

              'Tableau Server VizQL Server 1' is running.

              'Tableau Server Cache Server 0' is running.

              'Tableau Server Cache Server 1' is running.

              'Tableau Server Coordination Service 1' is running.

              'Tableau Server Cluster Controller 0' is running.

              'Tableau Server Search And Browse 0' is running.

              'Tableau Server Backgrounder 0' is running.

              'Tableau Server Backgrounder 1' is running.

              'Tableau Server Data Server 0' is running.

              'Tableau Server Data Server 1' is running.

              'Tableau Server Data Engine 0' is running.

              'Tableau Server Administration Agent 0' is running.

              'Tableau Server Administration Controller 0' is running.

              'Tableau Server Service Manager 0' is running.

              'Tableau Server License Manager 0' is running.

              'Tableau Server Client File Service 0' is running.

              'Tableau Server Database Maintenance 0' is stopped.

              'Tableau Server Backup/Restore 0' is stopped.

              'Tableau Server Site Import/Export 0' is stopped.

              'Tableau Server SAML Service 0' is stopped.

      node2:

              Status: DEGRADED

              'Tableau Server Gateway 0' is running.

              'Tableau Server Application Server 0' is in an error state.

              'Tableau Server VizQL Server 0' is in an error state.

              'Tableau Server VizQL Server 1' is in an error state.

              'Tableau Server Cache Server 0' is running.

              'Tableau Server Cache Server 1' is running.

              'Tableau Server Coordination Service 1' is running.

              'Tableau Server Cluster Controller 0' is running.

              'Tableau Server Search And Browse 0' is running.

              'Tableau Server Backgrounder 0' is in an error state.

              'Tableau Server Backgrounder 1' is in an error state.

              'Tableau Server Data Server 0' is in an error state.

              'Tableau Server Data Server 1' is in an error state.

              'Tableau Server Data Engine 0' is running.

              'Tableau Server File Store 0' is running.

              'Tableau Server Repository 0' is running (Active Repository).

              'Tableau Server Administration Agent 0' is running.

              'Tableau Server Service Manager 0' is running.

              'Tableau Server Database Maintenance 0' is stopped.

              'Tableau Server Backup/Restore 0' is stopped.

              'Tableau Server Site Import/Export 0' is stopped.

              'Tableau Server SAML Service 0' is stopped.

      node3:

              Status: DEGRADED

              'Tableau Server Gateway 0' is running.

              'Tableau Server Application Server 0' is in an error state.

              'Tableau Server VizQL Server 0' is in an error state.

              'Tableau Server VizQL Server 1' is in an error state.

              'Tableau Server Cache Server 0' is running.

              'Tableau Server Cache Server 1' is running.

              'Tableau Server Coordination Service 1' is running.

              'Tableau Server Cluster Controller 0' is running.

              'Tableau Server Search And Browse 0' is running.

              'Tableau Server Backgrounder 0' is in an error state.

              'Tableau Server Backgrounder 1' is in an error state.

              'Tableau Server Data Server 0' is in an error state.

              'Tableau Server Data Server 1' is in an error state.

              'Tableau Server Data Engine 0' is running.

              'Tableau Server File Store 0' is running.

              'Tableau Server Repository 0' is running (Passive Repository).

              'Tableau Server Administration Agent 0' is running.

              'Tableau Server Service Manager 0' is running.

              'Tableau Server Database Maintenance 0' is stopped.

              'Tableau Server Backup/Restore 0' is stopped.

              'Tableau Server Site Import/Export 0' is stopped.

              'Tableau Server SAML Service 0' is stopped.