5 Replies Latest reply on Nov 8, 2018 2:34 AM by ivan tay

    Identity store Configuration Error. External identity store was unreachable. The external store is either down or Tableau Server is unable to establish a connection

    Anil Ramani

      Hi All.

       

      I am installing Tableau server 2018.2.2 on linux machine. I am not able to configure tableau server with AD. I am passing below code in json file. and running tsm settings import -f identity.json command. But I am getting error message like Identity store Configuration Error: External identity store was unreachable. The external store is either down or Tableau Server is unable to establish a connection. I have already open ticket but i want to fix this issue ASAP.

       

      {

      "configEntities":{

              "identityStore": {

              "_type": "identityStoreType",

              "type": "activedirectory",

              "domain": "MYdomainname",

              "nickname": "nicknameof domainname",

              "directoryServiceType": "activedirectory",

              "hostname": "optional-ldap-server",

              "sslPort": "636",

              "bind": "simple",

              "username": "myusername",

              "password": "mynetworkpassword"

       

              }

        }

      }