2 Replies Latest reply on Sep 17, 2018 11:39 PM by mahendra singh

    Tableau server trusted authentication return -1, not able to generate ticket

    mahendra singh

      Hi

      I am not able to generate trusted ticket from tableau server 10.5. It is returning -1. I have gone through the following link to resolve the issue but nothing is working:

      Ticket Value of -1 Returned from Tableau Server .

      I have already authenticated my IP using trusted authentication on Tableau server.Trusted Authentication

      Can anyone help me on this.

        • 1. Re: Tableau server trusted authentication return -1, not able to generate ticket
          Rajeev Marwah

          Go to <Installed Directory>\Program Files\Tableau\Tableau Server\data\tabsvc\logs\vizqlserver where ever you have configured Vizql server. You will have 2 log files there vizql-1 and vizql-0. Look into those files for error.

          If you have multiple servers, request can go to different servers having vizql processes.

          Try to match this with the accessed timestamp

          • 2. Re: Tableau server trusted authentication return -1, not able to generate ticket
            mahendra singh

            Hi Rajeev Marwah

             

            Thank you for reply,

            I am not able to see any error in the vizql-0.

            Can you please help me on this.

            Below are some latest log from the vizql-0 file

             

            2018-09-18 10:27:15.785 +0530 (,,,) localhost-startStop-1 : INFO  wgsessionId= org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'Spring MVC Dispatcher Servlet': initialization completed in 875 ms

            2018-09-18 10:32:14.534 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 10:37:14.539 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 10:42:14.551 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 10:47:14.561 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 10:52:14.571 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 10:57:14.581 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:02:14.587 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:07:14.599 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:12:14.609 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:17:14.620 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:22:14.629 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:26:18.703 +0530 (,,,) scheduled-delete-dead-extract-sessions-1 : INFO  wgsessionId= com.tableausoftware.model.workgroup.service.ExtractService - Deleting dead extract sessions of type 'Workbook'.  There are 0 active sessions.

            2018-09-18 11:26:18.753 +0530 (,,,) scheduled-delete-dead-extract-sessions-1 : INFO  wgsessionId= com.tableausoftware.model.workgroup.service.ExtractService - Deleted 0 'Workbook' extract_sessions matching '-0:0' and not in list of 0 guids

            2018-09-18 11:26:18.800 +0530 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.service.PurgeDirectoryService - Purging C:/ProgramData/Tableau/Tableau Server/data/tabsvc/temp of files last modified before 2018-09-17 11:26:18.800 +0530

            2018-09-18 11:26:18.810 +0530 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.service.PurgeDirectoryService - Purged 0 KB and 0 files with 0 files/directories that couldn't be deleted.

            2018-09-18 11:27:14.640 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:32:14.658 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:37:14.665 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:42:14.678 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:47:14.691 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:52:14.696 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

            2018-09-18 11:57:14.709 +0530 (,,,) scheduled-reindex-pending-content-1 : INFO  wgsessionId= com.tableausoftware.domain.content.AnalyticsServiceReindexer - reindexPendingItems is reindexing 0 items.

             

             

            Thanks