1 Reply Latest reply on Oct 8, 2018 7:23 PM by patrick.byrne.0

    Error upgrading to 2018.2 on server

    Patrick Myles

      Hi all - we have the following message when we try to upgrade our tableau server from 2018.1 to 2018.2

      Any ideas?

       

      Verifying that all updated nodes match the nodes in the existing topology.

      Verifying that the new packages have been installed on all cluster nodes.

      Verifying runas user credentials.

      Running cluster upgrade job. This may take several minutes to complete.

      Reconnecting to asynchronous job...

      Job id is '5', timeout is 2880 minutes.

      2% - Validating that there are no pending changes.

      4% - Generating new asset key.

      6% - Saving asset key.

      8% - Generating passwords.

      10% - Promoting configuration.

      12% - Installing TSM services on all nodes.

      14% - Installing Repository services.

      16% - Checking backup compatibility.

      18% - Generating manifest.

      20% - Disabling all services.

      22% - Waiting for the services to stop.

      25% - Installing restore services.

      27% - Determining required files for individual nodes.

      29% - Checking available disk space on all nodes.

      31% - Transferring required files to remote nodes.

      33% - Restoring database failed.

      35% - Deleting temporary backup file.

      37% - Cleaning up restore data on all nodes.

      39% - Uninstalling restore services.

      Upgrade job failed.

      An error occurred during installation.

      Upgrade job failed.