1 Reply Latest reply on Sep 10, 2018 4:54 PM by Bryan Fernandez Branched from an earlier discussion.

    Upgrade Tableau Server 10.5 to 2018.2 upgrade-tsm Script failed at 98% ERROR

    Ujjwal Shrestha

      I have similar issue when attempting to upgrade from 10.5 to 2018.2.1. Upgrade-tsm command gets stuck at 98 % when trying to rebuild the index, Below are my logs

      2018-09-09 15:50:03.453 -0400 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 92% - Waiting for the services to start.

      2018-09-09 15:53:33.069 -0400 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 94% - Enabling the services required for indexing.

      2018-09-09 16:38:00.641 -0400 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 96% - Connecting to Vizportal Maintenance.

      2018-09-09 16:42:13.545 -0400 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 98% - Rebuilding the search index failed.

      2018-09-09 16:42:13.546 -0400 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 14 timed out after 172810 seconds waiting for asynchronous job to complete.

      2018-09-09 16:42:13.547 -0400 main : WARN  com.tableausoftware.installer.operations.AsyncJobRunner - Failed to reconnect to async job 14. Will retry.

      2018-09-09 16:42:13.550 -0400 main : ERROR com.tableausoftware.installer.PreTsmUpgrader - InstallerException raised during installation.

      com.tableausoftware.installer.InstallerException: Failed to serialize InitializePreTsmServerJob parameters.

          at com.tableausoftware.installer.operations.InitializePreTsmServerJobOperation.perform(InitializePreTsmServerJobOperation.java:90)

          at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:154)

          at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:100)

          at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:54)

          at com.tableausoftware.installer.PreTsmUpgrader.execute(PreTsmUpgrader.java:83)

          at com.tableausoftware.installer.PreTsmUpgrader.main(PreTsmUpgrader.java:90)

      Caused by: java.lang.RuntimeException: Failed to run async job during installer operation.

          at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:72)

          at com.tableausoftware.installer.operations.InitializePreTsmServerJobOperation.perform(InitializePreTsmServerJobOperation.java:83)

          ... 5 more

      Caused by: com.tableausoftware.commandline.commons.NonReportableException

          at com.tableausoftware.tabadmin.async.AsyncJobDelegate.execute(AsyncJobDelegate.java:122)

          at com.tableausoftware.installer.operations.AsyncJobRunner.lambda$reconnectToJob$1(AsyncJobRunner.java:91)

          at net.jodah.failsafe.Functions$10.call(Functions.java:252)

          at net.jodah.failsafe.SyncFailsafe.call(SyncFailsafe.java:145)

          at net.jodah.failsafe.SyncFailsafe.run(SyncFailsafe.java:81)

          at com.tableausoftware.installer.operations.AsyncJobRunner.reconnectToJob(AsyncJobRunner.java:91)

          at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:70)

          ... 6 more

       

      Any help would be highly appreciated!

      Thanks