9 Replies Latest reply on Sep 24, 2018 12:57 AM by Jens Gücker Branched to a new discussion.

    Upgrade Tableau Server 2018.1 to 2018.2 upgrade-tsm Script failed at 28% ERROR com.tableausoftware.installer.PreTsmUpgrader - InstallerException raised during installation

    Jens Gücker

      Hello everyone,

       

       

      we try to upgrade from Tableau Server 2018.1 to 2018.2. We followed alle informations on the site https://onlinehelp.tableau.com/current/server/en-us/sug_pretsm_to_tsm.htm, but the upgradescript runs into the error at 28%.

       

      2018-09-03 11:20:59.599 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 2% - Es wird geprüft, ob Änderungen ausstehen.

      2018-09-03 11:20:59.599 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 4% - Es wird ein neuer Ressourcenschlüssel generiert.

      2018-09-03 11:20:59.599 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 6% - Ressourcenschlüssel wird gespeichert.

      2018-09-03 11:20:59.599 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 8% - Kennwörter werden generiert.

      2018-09-03 11:21:00.662 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 10% - Konfiguration wird hochgestuft.

      2018-09-03 11:21:00.662 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 12% - TSM-Dienste werden auf allen Knoten installiert.

      2018-09-03 11:21:00.662 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 14% - Repository-Dienste werden installiert.

      2018-09-03 11:21:00.662 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 16% - Sicherungskompatibilität wird geprüft.

      2018-09-03 11:21:01.693 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 18% - Manifest wird generiert.

      2018-09-03 11:21:01.709 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 20% - Alle Dienste werden deaktiviert.

      2018-09-03 11:21:01.709 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 22% - Die Dienste wurden nicht angehalten.

      2018-09-03 11:21:01.709 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 24% - Vorübergehende Sicherungsdatei wird gelöscht.

      2018-09-03 11:21:01.709 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 26% - Wiederherstellungsdaten werden auf allen Knoten bereinigt.

      2018-09-03 11:21:01.709 +0200 main : INFO  com.tableausoftware.tabadmin.async.AbstractMultiStepAsyncJobStrategy - 28% - Wiederherstellungsdienste werden deinstalliert.

      2018-09-03 11:21:01.709 +0200 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 12 completed but wasn't successful.

      2018-09-03 11:21:01.709 +0200 main : WARN  com.tableausoftware.installer.operations.AsyncJobRunner - Failed to reconnect to async job 12. Will retry.

      2018-09-03 11:21:01.709 +0200 main : ERROR com.tableausoftware.installer.PreTsmUpgrader - InstallerException raised during installation.

      com.tableausoftware.installer.InstallerException: Failed to serialize InitializePreTsmServerJob parameters.

      at com.tableausoftware.installer.operations.InitializePreTsmServerJobOperation.perform(InitializePreTsmServerJobOperation.java:90)

      at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:154)

      at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:100)

      at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:54)

      at com.tableausoftware.installer.PreTsmUpgrader.execute(PreTsmUpgrader.java:83)

      at com.tableausoftware.installer.PreTsmUpgrader.main(PreTsmUpgrader.java:90)

      Caused by: java.lang.RuntimeException: Failed to run async job during installer operation.

      at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:72)

      at com.tableausoftware.installer.operations.InitializePreTsmServerJobOperation.perform(InitializePreTsmServerJobOperation.java:83)

      ... 5 more

      Caused by: com.tableausoftware.commandline.commons.NonReportableException

      at com.tableausoftware.tabadmin.async.AsyncJobDelegate.execute(AsyncJobDelegate.java:122)

      at com.tableausoftware.installer.operations.AsyncJobRunner.lambda$reconnectToJob$1(AsyncJobRunner.java:91)

      at net.jodah.failsafe.Functions$10.call(Functions.java:252)

      at net.jodah.failsafe.SyncFailsafe.call(SyncFailsafe.java:145)

      at net.jodah.failsafe.SyncFailsafe.run(SyncFailsafe.java:81)

      at com.tableausoftware.installer.operations.AsyncJobRunner.reconnectToJob(AsyncJobRunner.java:91)

      at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:70)

      ... 6 more

       

      Does anyone know, what exactly the problem is, what the app-upgrade log file describes?

       

      We have a Windows Server 2012 R2, the user has administrator privileges and we tested the installation on an similar installation with success.

       

      I would be very happy about ideas.

       

      Regards

       

      Jens