5 Replies Latest reply on Aug 24, 2018 2:29 AM by Sasha Hanna

    Tableau error

    Roshan Bisnath

      tableau Desktop 10.2

       

      Hello Team,

       

      we are currently facing an issue as shown in the screenshot below when generating reports in a new folder.

       

       

       

       

      Kindly advise.

       

      Regards,

       

      Roshan

        • 1. Re: Tableau error
          Sasha Hanna

          Hi Roshan,

          Could you please provide more details in the steps taken before the error appears? Are you trying to publish to this project? Does this happen with any report or this particular one?

          Cheers,

          Sasha

          • 2. Re: Tableau error
            Roshan Bisnath

            Hi Sasha,

             

            this only occurs when clicking on a report/view as shown in the screenshot. May I know which logfile should I check?

             

            Regards,

             

            Roshan

            • 3. Re: Tableau error
              Roshan Bisnath

              I have checked vizSQL log

               

              2018-08-24 09:13:26.219 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\jna--803396430\jna6158257136955545817.dll': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\jna--803396430\jna6158257136955545817.dll

              2018-08-24 09:13:26.219 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\jna--803396430\jna80253335305627815.dll': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\jna--803396430\jna80253335305627815.dll

              2018-08-24 09:13:26.234 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\sigar\sigar-amd64-winnt.dll': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\sigar\sigar-amd64-winnt.dll

              2018-08-24 09:13:26.250 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\32CA43B757BB44A481487FE9268DB50E\tablock.txt': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\32CA43B757BB44A481487FE9268DB50E\tablock.txt: The process cannot access the file because it is being used by another process.

               

               

              2018-08-24 09:13:26.250 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\B8F8614965044A5581C1AC65C7E24AF8\tablock.txt': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\B8F8614965044A5581C1AC65C7E24AF8\tablock.txt: The process cannot access the file because it is being used by another process.

               

               

              2018-08-24 09:13:26.250 +0400 (,,,) scheduled-purge-temp-directories-1 : INFO  wgsessionId= com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\CFDF9F47918940FA94AAEBFCE59933F2\tablock.txt': C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\CFDF9F47918940FA94AAEBFCE59933F2\tablock.txt: The process cannot access the file because it is being used by another process.

               

               

              • 4. Re: Tableau error
                Sasha Hanna

                Hi Roshan,

                 

                First point of action is always to check if you have the relevant permissions to the folder and whether the error persists if you republish the report to the same project or to a different one (a test location).

                 

                Because it is the interaction with the report then you could look into the vizqlserver logs. It is possible that the server is not able to launch a process which could also be visible pgsql logs. Check this for more information: Server Log File Locations.

                 

                Cheer,

                Sasha

                • 5. Re: Tableau error
                  Sasha Hanna

                  Hi Roshan,

                  It looks like that extact message in the logs might not be the suspect as mentioned here: Log Files full of messages like "Failed to delete file".

                   

                  It will be better to raise a ticket with Tableau support to investigate further if the republishing does not solve the problem. Let me know if this helped.

                   

                  Cheers,

                  Sasha

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