2 Replies Latest reply on Aug 23, 2018 2:58 AM by Jessica Michotte

    Tableau Server display issues

    Jessica Michotte

      Hello,

      I'm facing problems regarding the displays of the filters/parameters on a dashboard posted on Tableau Server :

      - When we select a filter/parameter, it shows the drill-down list so that we can choose an item, which is normal.

       

      - But after we made the selection, the window of the filter does not close and stays "frozen in the air", polluting all the view.

      - So we have to go back to the previous page and enter in the dashboard again to clear this view, but the issue keeps repeating.

       

      Any idea how I can fix it?

      Thank you very much for your answer,

       

      Jessica Michotte

        • 1. Re: Tableau Server display issues
          Jeff Strauss

          What release of Tableau Server are you using?  And what browser, and is this from a Mac or Windows based machine?  Does it happen on all workbooks, or just a specific one?

          • 2. Re: Tableau Server display issues
            Jessica Michotte

            Hi Jeff,

             

            Thanks for your quick reply!

             

            About your questions :

             

             

             

            What release of Tableau Server are you using?

             

            Tableau Server Version: 2018.1.3 (20181.18.0706.1237) 64-bit Windows

             

            Tableau Desktop 2018.1.0 (20181.18.0416.1335) 64-bit

             

             

             

            And what browser, and is this from a Mac or Windows based machine?

             

            Internet Explorer, Windows

             

             

             

            Does it happen on all workbooks, or just a specific one?

             

            It seems to happen on only 2 workbooks which share the same data source and are constructed on the same scheme

             

            ==> If you want the workbooks for testing, I must first ask internally as it is quite sensitive data

             

             

             

            Note : the filtering is essentially based on parameters.

             

             

             

            Kind regards,

             

            Jessica

             

             

             

            Jessica Michotte

             

            Business Intelligence Consultant

             

            M: +32 472 739 472