Usually, sometimes it's a known behavior
check the below workarounds
The current workaround is to open the workbook from File > Open > select the workbook.
An alternative workaround is to open Tableau Desktop as Administrator (right-click on Tableau Reader icon > select "Run as Administrator").
and check the below KB as well
Hope this helps kindly mark this as helpful or correct so that it will be helpful to others
hi there... thanks but it didn't work for me