9 Replies Latest reply on Jul 5, 2018 8:54 AM by Migue Rivas

    Tableau Server error al instalar - 10.1

    Migue Rivas

      Tenemos adquirida la versión 10.1 y ya sea haciendo un salto o upgrade de la versión 9.3 o desde cero, Tableau lanza errores. (hasta la 9.3 va todo bien, el problema es con la 10.1)

       

      Probé instalar en 2 servidores con windows server 2008 R2, desactivando antivirus y firewalls.

       

      Cuando el instalador está a punto de lanzar el config, en la última parte de la instalación, indica que la instalación ha fallado y que se debe cancelar remitiéndome al log tabadmin.log.

       

      Será que alguien tiene noción que puede estar pasando? Probé varios cambios, desde lo comentado arriba, hasta desactivar el UAC, agregar excepciones a los programas de seguridad etc..

       

      Saludos y gracias de antemano,.

       

      --------------------------------------------------

      ############ LOG #############

       

       

      2018-07-02 20:34:55.982 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Opening firewall for C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadminservice.exe

      2018-07-02 20:34:55.982 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ running command: 'netsh firewall add allowedprogram program = "C:\Program Files\Tableau\Tableau Server\9.3\bin\tabadminservice.exe" name = "Tableau Server Administration" scope = SUBNET mode = ENABLE profile = ALL' from C:/Program Files/Tableau/Tableau Server/9.3/bin

      2018-07-02 20:34:56.230 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ 'netsh' output:

       

       

       

       

      IMPORTANTE: el comando se ejecut¢ correctamente.

       

       

      No obstante, "netsh firewall" est  obsoleto;

       

       

      use "netsh advfirewall firewall" en su lugar.

       

       

      Para obtener m s informaci¢n sobre el uso de

       

       

      los comandos "netsh advfirewall firewall"

       

       

      en lugar de "netsh firewall", vea el art¡culo 947709 de

       

       

      Knowledge Base en http://go.microsoft.com/fwlink/?linkid=121488.

       

      Aceptar

       

      2018-07-02 20:34:56.230 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ tabadminservice::init elapsed time: 0.518

      2018-07-02 20:34:56.231 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 0 instances of samlservice.exe

      2018-07-02 20:34:56.231 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking Windows Firewall for service app permissions for C:/Program Files/Tableau/Tableau Server/9.3/bin/samlservice.exe

      2018-07-02 20:34:56.232 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ C:/Program Files/Tableau/Tableau Server/9.3/bin/samlservice.exe does not exist

      2018-07-02 20:34:56.232 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ samlservice::init elapsed time: 0.001

      2018-07-02 20:34:56.341 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring an instance of tabrepo.exe

      2018-07-02 20:34:56.344 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/Program Files/Tableau/Tableau Server/9.3/templates/solr/template/conf/catalina.policy C:/Program Files/Tableau/Tableau Server/9.3/templates/solr/template/conf/catalina.properties C:/Program Files/Tableau/Tableau Server/9.3/templates/solr/template/conf/context.xml C:/Program Files/Tableau/Tableau Server/9.3/templates/solr/template/conf/tomcat-users.xml C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/conf

      2018-07-02 20:34:56.354 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/ProgramData/Tableau/Tableau Server/data/tabsvc/config/solr/template/conf C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr

      2018-07-02 20:34:56.382 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ rm -rf C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/webapps/solr.war C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/webapps/solr_poke_task.war

      2018-07-02 20:34:56.387 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ rm -rf

      2018-07-02 20:34:56.388 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/Program Files/Tableau/Tableau Server/9.3/solr-wgserver/dist/apache-solr-3.6.1.war C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/webapps/solr.war

      2018-07-02 20:34:56.458 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/Program Files/Tableau/Tableau Server/9.3/repository/tomcat/webapps/solr_poke_task.war C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/webapps/solr_poke_task.war

      2018-07-02 20:34:56.488 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/Program Files/Tableau/Tableau Server/9.3/solr-wgserver/dist/apache-solr-dataimporthandler-3.6.1.jar C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/plugins

      2018-07-02 20:34:56.492 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ cp -r --remove-destination C:/Program Files/Tableau/Tableau Server/9.3/solr-wgserver/dist/tableau-logging-filter.jar C:/ProgramData/Tableau/Tableau Server/data/tabsvc/solr/plugins

      2018-07-02 20:34:56.495 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ repository::init_tomcat elapsed time: 0.154

      2018-07-02 20:34:56.608 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 1 instances of vizportal.exe

      2018-07-02 20:34:57.648 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ vizportal::init_tomcat elapsed time: 1.142

      2018-07-02 20:34:57.761 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 1 instances of backgrounder.exe

      2018-07-02 20:34:58.784 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 0 instances of wgserver.exe

      2018-07-02 20:34:58.785 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ wgserver2::init_tomcat final elapsed time: 0.001

      2018-07-02 20:34:58.889 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 1 instances of dataserver.exe

      2018-07-02 20:34:59.893 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Configuring 1 instances of vizqlserver.exe

      2018-07-02 20:35:00.830 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ vizqlserver::init_tomcat elapsed time: 1.042

      2018-07-02 20:35:00.834 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Kerberos not enabled so skipping keytab work

      2018-07-02 20:35:00.835 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ sap hana sso not enabled so skipping file copy work

      2018-07-02 20:35:01.216 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking directory usage on 192.168.12.201

      2018-07-02 20:35:01.217 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking directory usage on fe80:0:0:0:0:5efe:c0a8:ccd%11

      2018-07-02 20:35:01.217 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking directory usage on fe80:0:0:0:0:100:7f:fffe%12

      2018-07-02 20:35:01.217 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking directory usage on 192.168.12.205

      2018-07-02 20:35:01.218 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Checking directory usage on fe80:0:0:0:0:5efe:c0a8:cc9%15

      2018-07-02 20:35:01.218 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Password removed. Subsequent operations that need a password should note for possible service startup failures.

      2018-07-02 20:35:01.219 -0300_FATAL_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Unable to init component Components::Vizportal (6 of 17): RuntimeError: The driver encountered an unknown error: org.postgresql.util.PSQLException: Connection to localhost:8060 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

      2018-07-02 20:35:01.220 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Component::InitError: Unable to init component Components::Vizportal (6 of 17): RuntimeError: The driver encountered an unknown error: org.postgresql.util.PSQLException: Connection to localhost:8060 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/component.rb:582:in `task_init'

      org/jruby/RubyArray.java:1615:in `each'

      org/jruby/RubyEnumerable.java:951:in `each_with_index'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/component.rb:547:in `task_init'

      file:C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/service/init.rb:337:in `run'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/service.rb:686:in `init'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/commands/initialize.rb:54:in `run'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/multicommand.rb:231:in `dispatch'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/bin/tabadmin.rb:29:in `(root)'

      org/jruby/RubyKernel.java:1058:in `load'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/bin/tabadmin.rb:1:in `(root)'

      org/jruby/RubyKernel.java:1033:in `require'

      file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/META-INF/main.rb:36:in `require'

      <script>:3:in `(root)'

       

      --------------------------------------------------

        • 1. Re: Tableau Server error al instalar - 10.1
          Jeff Strauss

          Based on this within your log, it appears that port 8060 is blocked.  Can you run a netstat -abon to see what program might be using this port?

           

          2018-07-02 20:35:01.220 -0300_DEBUG_192.168.12.205:ALPHA02_:_pid=4404_0x3b1ed14b__user=__request=__ Component::InitError: Unable to init component Components::Vizportal (6 of 17): RuntimeError: The driver encountered an unknown error: org.postgresql.util.PSQLException: Connection to localhost:8060 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

          file:/C:/Program Files/Tableau/Tableau Server/9.3/bin/tabadmin.jar!/lib/component.rb:582:in `task_init'

          • 2. Re: Tableau Server error al instalar - 10.1
            Migue Rivas

            Hi Jeff, first of all thank you.

             

            I saw the web in spanish so I thought I was in the right place to write in spanish.

             

            It seems that the port is not in use on our server, I did a netstat -abon > to a txt and filtered by that port. Couldn't find it there.

             

            Maybe the log is referring to another problem?

             

            cheers,

            • 3. Re: Tableau Server error al instalar - 10.1
              Jeff Strauss

              I'm not sure, have a look at your firewall settings, maybe something is blocked here?

              • 4. Re: Tableau Server error al instalar - 10.1
                Migue Rivas

                The firewall of the windows server 2008 R2 is completely down like the antivirus but thanks anyway Jeff.

                • 5. Re: Tableau Server error al instalar - 10.1
                  Migue Rivas

                  Greetings, so I've changed the physical server and now I'm getting another nice error with a brand new install "Coordination service cleanup failed. See the tabadmin.log for details".

                   

                  I've seen this error on the web forums, tried some solutions like taking off "read only" selection on the folders and stuff but there's no chances for installing tableau with version 10.1

                   

                  When it prompts for a "run as user", I'm using the active directory admin (this is running within a domain server) with full privileges.

                   

                  Log fragment says something like this.

                   

                  It would be great if someone could give me a hint.

                  ---------------------------------

                  2018-07-04 09:13:10.404 -0300_DEBUG_192.168.12.203:ALPHA01_:_pid=1592_0x64d4f7c7__user=__request=__ samlservice::init elapsed time: 0.808

                  2018-07-04 09:13:10.715 -0300_FATAL_192.168.12.203:ALPHA01_:_pid=1592_0x64d4f7c7__user=__request=__ invalid date

                  2018-07-04 09:13:10.717 -0300_DEBUG_192.168.12.203:ALPHA01_:_pid=1592_0x64d4f7c7__user=__request=__ ArgumentError: invalid date

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/jruby-stdlib-1.6.7.2.jar!/META-INF/jruby.home/lib/ruby/1.8/date.rb:1576:in `new_by_frags'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/jruby-stdlib-1.6.7.2.jar!/META-INF/jruby.home/lib/ruby/1.8/date.rb:1621:in `parse'

                  file:C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/components/clustercontroller.rb:394:in `create_property_file'

                  org/jruby/RubyIO.java:1139:in `open'

                  file:C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/components/clustercontroller.rb:287:in `create_property_file'

                  file:C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/components/clustercontroller.rb:122:in `initialize'

                  org/jruby/RubyProc.java:270:in `call'

                  org/jruby/RubyProc.java:220:in `call'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/component.rb:397:in `run_configure_post_tasks'

                  org/jruby/RubyArray.java:1615:in `each'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/component.rb:396:in `run_configure_post_tasks'

                  org/jruby/RubyArray.java:1615:in `each'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/component.rb:394:in `run_configure_post_tasks'

                  file:C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/service/configure.rb:309:in `run'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/service.rb:320:in `configure'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/commands/cleanup_coordination_state.rb:39:in `run'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/lib/multicommand.rb:237:in `dispatch'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/bin/tabadmin.rb:32:in `(root)'

                  org/jruby/RubyKernel.java:1058:in `load'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/bin/tabadmin.rb:1:in `(root)'

                  org/jruby/RubyKernel.java:1033:in `require'

                  file:/C:/Program Files/Tableau/Tableau Server/10.1/bin/tabadmin.jar!/META-INF/main.rb:36:in `require'

                  <script>:3:in `(root)'

                  ---------------------------------

                  • 6. Re: Tableau Server error al instalar - 10.1
                    Jeff Strauss

                    A few thoughts come to mind.

                     

                    1. Are you doing an upgrade or clean install?  I suggest the latter in order to clear any doubts of whether it's working.

                     

                    2. Do you have enough CPU / Memory on the instance where you're trying to install?  I'm fairly certain that minimum requirements changed between version 9.x and 10.x, see here for mins All Technical Specifications | Tableau Software

                     

                    3. Do you have any special encoding specific to your country that may be interfering (i.e. date formats) ?

                     

                    4. To reset the coordination service, there's a command such as tabadmin cleanup --reset-coordination, maybe this can help?

                    1 of 1 people found this helpful
                    • 7. Re: Tableau Server error al instalar - 10.1
                      Migue Rivas

                      Hi Jeff,

                       

                      According to the first point, I've tried both clean install and upgrade.

                       

                      You know the weird thing of all this, Tableau was running on our server without problems until the PostgreSQL got corrupted and then all the problems started.

                       

                      I'm installing on a virtual server (win 2008R2) 8 core xeon with 10GB RAM.

                       

                      I know this is below the recommended requirements but Tableu 10.1 was running perfectly with these settings.

                       

                      By the way, I already tried to stop the service and : tabadmin celanup.... but it keeps telling me ***invalid date.

                       

                      Clocks are perfect on both, physical ESXI and virtual machines OS.

                       

                      Have you any idea what is this message?

                       

                      Thank you for all your support.

                       

                      Edit: By the way, according to point 3, the server is in date format: yyyy-mm-dd don't know if that says something?

                      C:\Program Files\tableau\Tableau Server\10.1\bin>tabadmin.bat cleanup --r

                      eset-coordination

                      ===== The service is not running, so http_request logs will not be purged.

                      ===== Removing service logs.

                      ===== Removing coordination transaction logs.

                      ===== Removing tempdir contents at C:/ProgramData/Tableau/Tableau Server/data/ta

                      bsvc/temp

                        *** invalid date

                       

                       

                      C:\Program Files\tableau\Tableau Server\10.1\bin>

                      • 8. Re: Tableau Server error al instalar - 10.1
                        Jeff Strauss

                        Unfortunately, I'm not sure where to take it besides either opening a case with Tableau tech support, OR as part of doing a clean install (maybe you tried this already), in addition to using "uninstall programs", do a hard delete of the folders c:\program files\tableau and c:\program data\tableau to see if this helps.

                         

                        P.S. Support will tell you that you don't have enough RAM

                        1 of 1 people found this helpful
                        • 9. Re: Tableau Server error al instalar - 10.1
                          Migue Rivas

                          Yes I already tried all that.

                           

                          Thanks anyway for all your help Jeff.

                           

                          Have a great weekend.