Our company uses Tableau mobile app via VPN sometimes. As this causes problems, I would recommend that you get externally signed certificates installed on your server. This will allow your users to connect when they dial in remotely.
1 of 1 people found this helpful
Please refer to "Tableau Mobile Help" article below
Additionally, the article below document how to use a trusted certificate to connect from the Tableau Mobile app to a Tableau Server configured for SSL.
Hope this help