Our company uses Tableau mobile app via VPN sometimes. As this causes problems, I would recommend that you get externally signed certificates installed on your server. This will allow your users to connect when they dial in remotely.
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Please refer to "Tableau Mobile Help" article below
Additionally, the article below document how to use a trusted certificate to connect from the Tableau Mobile app to a Tableau Server configured for SSL.
Hope this help
Just fyi, in relation to the Tableau Mobile app you may be interested in trying out the latest beta version - we would love to hear your feedback
Check it out at our pre-release site here.....