2 Replies Latest reply on Jul 2, 2018 11:30 PM by Maureen Cayabyab

    Tableau Server 2018.1.2 - Intermittent Authentication Issue

    Maureen Cayabyab

      Hi,

       

      We have recently upgraded to Tableau Server 2018.1.2 and we have an analytics application with embedded views. We are using OpenID Connect for single sign-on. When connecting to Tableau Server 2018.1.2 either from our embedded views or on the Tableau server itself, we get this intermittent authentication issue which prevents the account to sign in to Tableau Server.

       

      When the application sends the Sign in request Url: (https://<tableau-server>/vizportal/api/web/v1/auth/signin?)

      We get the 401 Unauthorized error and this Json response instead:

      {"result":{"dsdPhoneSize":500,"dsdTabletSize":800,"preloginCustomization":{},"hideAdminVizPerformanceOfViews":false,"hideAdminVizStatsForLoadTimes":false,"tableauIdSupported":false,"connectedClientsVisible":false,"passwordResetEnabled":false,"desktopSamlDisabled":false,"defaultLanguage":"en","siteSamlEnabled":false,"embeddedVizForSiteSamlSupported":true,"customization":{"serverName":"Tableau Server","customSignInLogo":{"path":"/images/custom/ifm-signin.png","link":"","width":1000,"height":173},"customHeaderLogo":{"path":"/images/custom/ifm-logo.png","link":"","width":125,"height":35}},"authenticationType":{"type":"OPENID"},"defaultLocale":"en_US","guestEnabled":true,"domainFamily":"local","bridgeEnabled":false,"wgEnabled":false,"product":"TableauServer"}}

       

      Wondering if anyone has encountered the same issue, and any help how to resolve it.

      Thanks a lot.

       

       

      Cheers,

      Maureen