1 Reply Latest reply on Apr 2, 2018 5:29 PM by Carisa Chang

    Log Files full of messages like "Failed to delete file"

    Florian Rieger

      Hi everyone,

       

      I have a simple question.

       

      Does anyone know more about the strange message in the log files (VizQL, Backgrounder, Data Server, ...):

       

      2018-03-22 01:07:34.353 +0100 (,,,,,) scheduled-purge-temp-directories-1 : INFO  com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'D:\Tableau\Tableau Server\data\tabsvc\temp\*****\10988': D:\Tableau\Tableau Server\data\tabsvc\temp\*****\10988

       

      or

       

      2018-03-22 01:07:34.378 +0100 (,,,,,) scheduled-purge-temp-directories-1 : INFO  com.tableausoftware.core.util.FileDeleteVisitor - Failed to delete file 'D:\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\222EBF6349F94D0E930CF6D8289921E5\tablock.txt': D:\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\firebird\222EBF6349F94D0E930CF6D8289921E5\tablock.txt: The process cannot access the file because it is being used by another process.

       

      IT is an INFO message not an ERROR or FATAL, but what struggles me is the fact, that it pops up multiple times.

      Our Logs are full of it. It occurs in these Log-Files:

      • Backgrounder
      • Dataserver
      • Vizportal
      • VizQL Server

       

      It occurs with or without anti-virus on the maschine.

      We use a run-as user, but the user has highest priviligues to do anything inside these folders.

      The message occurs independently from the Tableau Server version (we used 10.2, 10.3, 10.4 and 10.5)

       

      Thanks!

        • 1. Re: Log Files full of messages like "Failed to delete file"
          Carisa Chang

          Hi Florian,

           

          Those errors are usually nothing to be concerned with, and indicate Tableau Server is either cleaning up a file that has already been removed, or a file that is still in use cannot be cleaned up. They are logged at the INFO level because they might prove useful to a Support investigation, but you can safely ignore them on a day-to-day basis.

           

          If you see an issue that feels related to these messages, opening a case with Technical Support will let them investigate further. Thank you