1 Reply Latest reply on Mar 20, 2018 3:47 PM by David Rootsey

    Tableau Server unable to access workbooks with live connections to external files, even with user permissions

    David Rootsey

      Hi,

       

      I have published workbooks with live connections in the past with no problem. However, these workbooks have always accessed a shared folder. The difference now is that permissions have been granted to the desired folder, for that specific user only (it is not a shared folder).

       

      Anyway, this is the error I'm getting:

       

      Invalid database name value

      The table "[TableauTemp].[example_table#txt]" does not exist.

      Unable to connect to the server "". Check that the server is running and that you have access privileges to the requested database.

       

      A few things to note:

      * I am definitely accessing the correct UNC path.

      * I can publish the exact same workbook successfully if I move the underlying text file to a shared folder.

      * The network department assures me that permissions have been granted to the Tableau Server user (and this has been tested).

       

      Any ideas? Does this error indicate a permissions problem, or some other technical issue? Thanks in advance.